OverviewThe Customer Development Manager (CDM) supports the Walmart/Sam's business by providing analytical, operational, and customer-facing support to the National Account Managers. This role is responsible for translating data into actionable insights, supporting forecasting and supply chain alignment, and driving execution across a variety of sales and customer initiatives.
The CDM plays a critical role in identifying trends, synthesizing insights across multiple data sources, and enabling fact-based decision-making. This individual thrives in a fast-paced, dynamic environment, effectively collaborates cross-functionally, and demonstrates strong organization, communication, and analytical capabilities.
Responsibilities - Analyze retailer data and present key findings, insights, and recommendations to both internal teams and customer stakeholders
- Build and maintain reporting and dashboards (e.g., Power BI using Scintilla API data) to visualize performance and enable data-driven decisions
- Develop and run tailored reports to support business analysis, including POS reporting (weekly, monthly, YTD), vendor scorecards, and market basket insights
- Maintain standard reporting to track business performance (e.g., lost sales, in-stock %, fill rates) and identify trends, risks, and opportunities
- Monitor and analyze promotional effectiveness and provide recommendations to optimize results
- Partner with Account Leads to identify and support recommendations related to shifts in consumer purchasing across brick-and-mortar and eCommerce channels
- Identify opportunities to improve performance in partnership with Customer Replenishment and Supply Chain teams
- Support forecasting by managing item-level assumptions, collaborating with Demand Planning, and identifying risks and opportunities
- Monitor shipments, POS consumption, and customer inventory (on hand and on order) to inform forecasting and inventory recommendations
- Anticipate business trends, including macro factors, and assess potential impacts on sales and inventory
- Participate in weekly sales calls and Quarterly Business Reviews (QBRs) and support ongoing customer engagement
- Serve as a secondary point of contact with customer stakeholders (e.g., Buyers, Replenishment Managers, Analysts) in coordination with Account Leads
- Support key account activities including item setup, line review preparation, and promotion planning and tracking
- Conduct store walks to assess planogram integrity, competitive activity, and promotional execution
- Review online marketplace content (e.g., product pages, images, video) and recommend improvements to enhance digital performance
- Research competitive products, pricing, and assortment and provide recommendations to strengthen market position
Qualifications - Bachelor's degree in Business, Marketing, Finance, or related field required
- 3+ years of experience in sales, analytics, category management, or CPG-related roles
- Experience supporting or managing key customer accounts in a fast-paced retail or CPG environment preferred
- Experience working with retailer data (e.g., Walmart systems, syndicated data, POS reporting) preferred
- Proficiency in data analysis tools such as Excel and Power BI; experience with Scintilla or similar platforms preferred
- Strong analytical skills with the ability to synthesize data into insights and recommendations
- Demonstrated ability to independently manage workstreams and influence cross-functional teams
- Strong organizational skills and attention to detail
- Excellent verbal and written communication skills
Working Conditions/Environment Works in a normal office environment where the employee is regularly required to speak, see, hear, sit, stand, talk, type, walk and bend while moving about the facility. The noise level in the office is quiet. Occasional travel to plants or meetings is required.
