Join our Customer Complaint Manager focused on Problem to Prevention. You'll play a critical role in identifying quality issues, driving root cause analysis, and implementing solutions that protect customer safety and enhance product excellence.

Continuously listen to Voice of Customer and the feedback from CSLD related to his perimeter.
• Eliminate dissatisfaction by ensuring customer issues are well managed and ultimately prevented
• Ensure a reliable process is operating to solve customer complaints fast and effectively
• Be the reference of the plant for I2P process as "I2P Champion"
Escalate customer issues to the right organization whenever needed, and supports collaborative
resolution in the customer's best interest
• Ensure all customer issues are regularly analyzed in order to identify top issues and launch projects to
prevent them
• Collaborate with other organizations in order to contain, correct, and prevent problems affecting
customers
• Ensure that customer complaint leads to Robustness program update (PCP, FMEA, ...)
• Lead execution of containment actions for known problems
Monitor and analyze feedbacks coming from Customer Voice tool to proactively define a complete
action plan to improve customer satisfaction
• Is also responsible to deal with complaints generated by other Schneider entities to the plant
• In case the Plant is also an Expert Center:
• Manage the expert assessment process from Root Cause analysis validation up till the measurement of
the effectiveness of the actions performed
• Produce the Expert Assessment reports on time at the Quality level expected by the customer

What's in it for me?

• Meaningful work that directly impacts customer safety and product quality
• Career development opportunities with technical training and mentorship
• Collaborative culture that encourages innovation and continuous learning
• Exposure to diverse quality challenges that will expand your technical expertise

Bring your problem-solving skills to a team committed to excellence - we're excited to meet you!

For this U.S. based position, the expected pay range is USD 86,400 - USD 129,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.

Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.

Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.

Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.