What you will doThe primary role of the Customer Care Representative is to maintain and grow sales within a defined customer base and geographical territory. The representative will develop and execute a customer-focused strategy that will lead to greater retention of preventative maintenance contracts, higher revenue per customer and ensure greater customer satisfaction.
How you will do it- Adhere to current Johnson Controls policies, procedures, products, programs and services.
- Manage all retention activities within an assigned service agreement customer base of $3M-$3.5M. Responsible for retention, customer satisfaction and growth within the customer base
- Deliver increased sales against an assigned quota.
- Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (e.g. key decision makers, equipment, service contract, history, etc.).
- Interface effectively with district operations to deliver and improve service delivery.
- Determine customer needs and develop sales strategies to meet those objectives.
- Report progress and metrics to operation and corporate teams on a weekly and monthly basis.
Qualifications - ExternalWhat we look for- BA, BS or similar degree highly preferred
- 2+ years of sales and/or customer service experience with a similar product, service or industry
- Highly motivated and success driven
- Excellent communication skills and ability to quickly qualify opportunities
- High degree of self-discipline
- Independent, creative thinker
- Ability to sell intangible services
Salary Range: HIRING SALARY RANGE: $77,900-$117,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account project, quarterly, and annual margin. This position includes a competitive benefits package.
For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
