As our Customer Care Manager, you will lead and develop a dynamic team responsible for order entry, invoicing, and quoting, driving strategy and ensuring exceptional customer satisfaction. You will collaborate closely with Finance and Accounting while fostering talent development and resolving customer issues with strong leadership skills.
What You'll Do:
- Lead, train, and inspire the customer care team, overseeing quoting, order entry, and invoicing to ensure operational excellence.
- Oversee order fulfillment to guarantee accurate and timely processing from order receipt to delivery.
- Manage resolution of complex customer issues to deliver a seamless and high-quality customer experience.
- Monitor and manage Days Sales Outstanding (DSO) and collections, proactively addressing overdue accounts.
- Drive process improvements while ensuring SOX compliance and collaborate with cross-functional teams for enhanced customer satisfaction.
- Support bid preparation, contract negotiations, and act as the primary contact for Letters of Credit and related documentation.
What You Need to Succeed
- Bachelor's degree in accounting or business administration or other related field
- Five to seven years of accounting and/or Customer Service experience; or equivalent combinations of experience and education
- Three years supervisory experience
- Experience with SAP highly preferred
- Excellent organizational skills and detail oriented
- Experience working with international business colleagues would be ideal
- Proficiency in MS Word, Excel, and PowerPoint at Level 2, along with basic internet navigation skills.
Our Offer to You
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
- Tuition reimbursement, perks, and discounts
- Parental and caregiver leave programs
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in precision instrumentation
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards across Mettler Toledo
- Global recognition for the quality of our products and services
Job Reference # 22497
Preferred Location Maryland
Columbia
Job Type Full-time
Legal Entity Mettler-Toledo Autochem, Inc.
6708 Alexander Bell Dr, Columbia, MD 21046 United States
+1 (410) 910-8100
