Applied Materials, Inc

Customer Business Operations Director - Global Accounts (M6)

Applied Materials, Inc • $180K — $248K *
Santa Clara, CA 95051In-Person
Business Services
11 - 15 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Supply Chain, Operations Management, Finance, Engineering, or a related field.
  • 12+ years of progressive experience in Customer Business Operations or related functions.
  • 5+ years leading global teams through managers.
  • Experience supporting large strategic accounts in a global organization.
  • Strong knowledge of ERP systems, especially SAP, and order-to-cash processes.

Responsibilities

  • Leads Customer Business Operations support for strategic global customer accounts across various regions.
  • Owns operational governance for the order-to-cash lifecycle for global customers.
  • Drives customer satisfaction through proactive issue resolution and partnership with cross-functional teams.
  • Partners with Global Account teams to develop and execute operational strategies.
  • Ensures alignment of customer requirements with operational capabilities and objectives.
  • Leads resolution of complex customer escalations and identifies operational risks.
  • Drives global business process improvements and digital transformation initiatives.

Benefits

  • Comprehensive benefits package available to employees.
  • Opportunities for travel, approximately 25% of the time.
  • Eligibility for relocation arrangements when applicable.
Full Job Description
General Profile

Provides leadership and direction through managers and senior professionals responsible for Customer Business Operations supporting strategic global customer accounts. Accountable for operational performance, customer satisfaction, order execution, business process governance, and operational excellence across multiple regions and product groups.

Executes functional business plans and contributes to the development of worldwide Customer Business Operations strategy. Directs and controls a broad functional area supporting complex global customer engagements. Decisions are guided by segment and functional strategies and business priorities.
Key Responsibilities
Global Customer Business Operations Leadership
  • Leads Customer Business Operations support for strategic global customer accounts across multiple regions and business units.
  • Owns operational governance and execution excellence throughout the order-to-cash lifecycle for assigned global customers.
  • Drives customer satisfaction through proactive issue resolution, escalation management, and operational partnership with Sales, Business Management, Finance, Supply Chain, Logistics, Manufacturing, Trade, and Field organizations.
  • Serves as executive operational point of contact for major customer business and fulfillment issues.

Customer Account Strategy & Execution
  • Partners with Global Account teams, Business Management, Product Groups, and Regional Operations leaders to develop and execute customer operational strategies.
  • Ensures alignment of customer requirements with Applied operational capabilities, policies, systems, and business objectives.
  • Leads operational readiness and execution planning for large, complex, and strategic customer opportunities.
  • Supports mergers, acquisitions, legal entity transitions, customer reorganizations, and other business changes impacting operational execution.

Order Management & Commercial Governance
  • Provides oversight of order acceptance, booking compliance, revenue recognition readiness, change management, and fulfillment execution.
  • Ensures compliance with company policies, financial controls, trade regulations, and audit requirements.
  • Partners with Finance and Legal teams to interpret and implement business policies related to customer transactions, contractual terms, order recognition, payment terms, and commercial approvals.
  • Drives consistent implementation of global standards, controls, and best practices.
Customer Escalation & Risk Management
  • Leads resolution of highly complex customer escalations affecting bookings, revenue, delivery commitments, quality, or customer satisfaction.
  • Identifies operational risks and develops mitigation strategies to support business objectives.
  • Establishes executive-level governance processes to review critical customer issues and drive accountability for resolution.

Process Transformation & Operational Excellence
  • Leads global business process improvements across Customer Business Operations and Order Management functions.
  • Drives digital transformation initiatives including automation, AI, reporting enhancements, workflow optimization, and system improvements.
  • Collaborates with IT and business stakeholders to define business requirements and prioritize system enhancements.
  • Establishes operational metrics, KPIs, dashboards, and performance management processes to drive continuous improvement.

Organizational Leadership
  • Leads a global organization through managers and professional leaders.
  • Develops organizational capabilities, succession plans, talent strategies, and employee engagement initiatives.
  • Promotes a culture of accountability, collaboration, customer focus, innovation, and continuous improvement.
  • Builds strong partnerships across global functional and business leadership teams.


Functional Knowledge
  • Demonstrates broad and comprehensive understanding of global Customer Business Operations, Order Management, supply chain execution, commercial operations, customer engagement models, financial controls, and business process governance.
  • Strong knowledge of ERP systems, order-to-cash processes, revenue recognition principles, customer contract administration, and global operational practices.


Business Expertise
  • Applies broad semiconductor industry knowledge and commercial awareness to drive operational performance for strategic customer accounts.
  • Understands business drivers, customer strategies, market dynamics, and operational impacts across global manufacturing and supply chains.
  • Balances customer requirements with Applied Materials business objectives and operational capabilities.


Leadership
  • Leads through subordinate managers and senior professionals across multiple regions.
  • Executes functional business plans and contributes to Customer Business Operations strategy.
  • Develops organizational capabilities and builds high-performing global teams.
  • Influences business decisions through operational expertise and leadership.


Problem Solving
  • Directs resolution of highly complex and unusual customer, operational, and business challenges.
  • Applies advanced analytical thinking, judgment, and business acumen to address issues affecting bookings, revenue, supply, fulfillment, customer satisfaction, and operational performance.
  • Enables cross-functional teams to develop innovative and scalable solutions.


Impact
  • Guided by segment and functional strategy, impacts operational performance, customer satisfaction, revenue execution, business scalability, and organizational effectiveness across strategic global accounts.
  • Influences enterprise-wide process improvements and operational policies supporting business growth and customer success.
Interpersonal Skills
  • Negotiates and influences senior executives internally and externally.
  • Builds trusted relationships with customers, sales leaders, business unit executives, and cross-functional stakeholders.
  • Communicates complex operational and business issues effectively to executive audiences.
  • Demonstrates strong executive presence, collaboration skills, and cultural awareness across global regions.


Minimum Qualifications
  • Bachelor's degree in Business, Supply Chain, Operations Management, Finance, Engineering, or related field.
  • 12+ years of progressive experience in Customer Business Operations, Order Management, Sales Operations, Supply Chain Operations, Commercial Operations, or related functions.
  • 5+ years leading global teams through managers.
  • Experience supporting large strategic accounts in a global, matrixed organization.
  • Strong knowledge of ERP systems (SAP preferred), order-to-cash processes, commercial operations, and business process transformation.
  • Demonstrated success leading cross-functional initiatives and executive-level customer engagements.

Preferred Qualifications
  • MBA or Master's degree.
  • Semiconductor industry experience.
  • Experience leading global transformation, automation, AI, and operational excellence initiatives.
  • Experience managing complex customer escalations and executive customer relationships.
  • Strong understanding of revenue recognition, order governance, and commercial compliance requirements


Additional Information

Time Type:
Full time

Employee Type:
Assignee / Regular

Travel:
Yes, 25% of the Time

Relocation Eligible:
Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

About Applied Materials, Inc

Applied Materials specialize in materials engineering solutions. They optimize equipment and fab operations through consulting, spare parts, services, and automation software. They also provide supply chain services from transactional spares through programs, rebuilds, and forecasted parts management. Their products and technologies include semiconductors, displays, roll web coating, solar, and automation software.

**Applied Materials, Inc. Careers**

Join the innovative world of Applied Materials, Inc., a leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our global team is driving innovation and growth in the industries we serve. This is where your expertise can make a true impact.

Work You’ll Do

At Applied Materials, Inc., you will be part of a company that prides itself on fostering a culture of innovation, diversity, and professional growth. As a member of our team, you will lead groundbreaking projects at the intersection of technology, leadership, and engineering excellence. We offer a variety of job opportunities that allow you to explore your potential and push the boundaries of what's possible.

Innovate and Lead

Join a team where innovation is at the heart of everything we do. You will work alongside the brightest minds in the industry, utilizing your skills to contribute to projects that are not only exciting but also crucial for technological advancements. Our leadership is committed to providing you with the guidance and support needed to achieve your career goals.

Career Growth and Opportunities

Whether you are looking for an internship, a full-time position, or leadership roles, Applied Materials, Inc. provides an array of career paths to help you achieve your professional aspirations. Our commitment to career growth is evident through extensive training programs and opportunities for advancement.

Diversity and Inclusion

At Applied Materials, Inc., we believe that diversity fuels innovation. We are dedicated to building a diverse team that reflects the global communities we serve. Our diversity training programs are designed to enhance collaboration and foster an inclusive environment where all employees can thrive.

Benefits and Culture

Our employees enjoy a range of benefits that support both their professional and personal lives. From health and wellness programs to competitive retirement plans, we ensure that our team is taken care of. The culture at Applied Materials, Inc. is built on collaboration, respect, and a commitment to excellence.

Join Our Team

Explore the job opportunities at Applied Materials, Inc. and find the position that matches your skills and passions. We are continuously hiring and looking for individuals who are curious, creative, and ready to drive innovation in a dynamic industry.

Stay Connected

Keep up to date with the latest company news, career tips, and industry insights by joining our network. Engage with us on professional networking platforms and stay ahead in your career journey.

Apply Now

Ready to take the next step in your career? Submit your resume, prepare for your interview, and join a team that’s dedicated to materializing the technologies of tomorrow. Discover the impact you can make at Applied Materials, Inc. and help us shape the future.

SEARCH APPLIED MATERIALS JOBS

--- This page for Applied Materials, Inc. Careers incorporates all the requested elements, maintaining the "Company Content Style" with a focus on innovation, career growth, and the dynamic team environment.
Learn more about Applied Materials, Inc
Size
27,000 employees
Market Cap
$80.7 billion
Industry
Manufacturing & Automotive
Net Income
$3.8 billion
Founded
1967
5 Year Trend
+11.9%
Revenue
$18.2 billion
NASDAQ
AMAT
* Ladders Estimates

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