Position Summary
We are hiring a Customer Billing and Collections Analyst with at least 3 years of experience with billing, accounts receivable, or order-to-cash operations in a high-volume environment. This position reports to the Manager Customer Billing Collections and Credit and is based in our White Plains, New York headquarters.

The Customer Billing and Collections Analyst will execute and support accurate, timely billing for fueling station fuel delivery, Comdata services, renewable gas delivery and related collections in company systems, moving to NetSuite, in accordance with contract terms. Execute controls for Opal Fuels centralized customer billing & collections management team within the Chief Accounting Officer organization. This role partners with Operations, Commercial/Sales, and Accounting to validate billable inputs, issue invoices and statements, and resolve billing inquiries and disputes; and coordinates, executes and supports accounts receivable (AR)/collections for timely payment and clean account status.

Duties and Responsibilities

• Execute daily/weekly billing in accordance with contract terms, pricing/rate setups, and documented controls.
• Prepare, validate, and distribute invoices and statements; ensure required supporting documentation (e.g., usage/delivery detail, approvals) is retained.
• Maintain customer billing records in NetSuite (bill-to/ship-to, invoice delivery preferences, PO requirements, taxability settings) and coordinate approved customer master updates.
• Research and resolve billing discrepancies; manage dispute intake, documentation, and handoffs; follow through to resolution and invoice re-issuance or credit memo support.
• Execute and coordinate with AR/collections regarding dispute holds, remittance questions, and customer communications to support on-time payment.
• Draft and distribute weekly/monthly billing metrics (invoice cycle time, accuracy/rework, dispute aging, backlog) and ad hoc reporting as needed.
• Support compliant collections practices by following approved scripts, documentation standards, and escalation paths (in coordination with AR/collections and management).
• Supports customer management team driving analytics and proactive customer engagement to resolve disputes
• Administers commercial credit card programs for station fueling, public sites and similar transactions. Manage program operations, engage and coordinate at business/customer level, and ensures proper use and functioning of credit applications.

Qualifications and Skills

• Associates or Bachelors degree preferred (or equivalent experience).
• 3+ years of relevant experience in billing, accounts receivable, or order-to-cash operations.
• Excellent verbal and written communication skills; ability to document issues and resolutions clearly.
• Proficient in Microsoft Office Suite and NetSuite Billing/AR (or comparable ERP billing module).
• Working knowledge of collections practices and applicable requirements; ability to follow company policies and escalation paths.
• Strong attention to detail, analytical skills, and comfort working cross-functionally

Work Hours and Arrangements
Monday - Friday; standard business hours. Hybrid in office 3 days a week required.

Physical Requirements
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Position requires substantial movements of the wrists, hands, and/or fingers as necessary. Employee is required to perform activities such as preparing and analyzing data and figures; transcribing; viewing a computer terminal, and extensive reading. Must be able to remain in a stationary position for an extended period.

Job Type
Full-time

Pay
The range for this role is anticipated to be $80,000-$95,000 annually with bonus for eligible positions. Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short & Long Term Disability
• 401(k) plus Matching Contributions
• Tuition Assistance
• Referral Bonus
• Generous Paid Time Off
• Ten Paid Holidays