Southern Company

Customer Analytics Manager

Southern Company • $110K — $130K *
Birmingham, AL 35242In-Person
Energy & Utilities
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Master's or Ph.D. in Data Science, Computer Science, Statistics, Machine Learning, or related field preferred.
  • Demonstrated leadership experience is required, with a preference for formal experience leading high-performing teams.
  • Strong understanding of advanced analytical methodologies, including statistical and predictive modeling.
  • Experience with Azure Databricks or relevant cloud platforms is required.
  • Proficient in programming languages such as Python, R, and SQL.
  • Experience using data visualization tools like Tableau or Power BI.

Responsibilities

  • Lead and mentor a team of data scientists and data analysts.
  • Manage multiple data science initiatives to ensure timely and quality deliverables.
  • Collaborate with partners to integrate data science solutions into customer experiences.
  • Develop client tools for improved engagement with data.
  • Stay updated on industry trends to enhance existing data sets and analytical tools.
  • Communicate findings to both technical and non-technical audiences, including senior management.
  • Support engagement with internal and external data sources for better customer insights.

Benefits

  • Competitive Pay
  • Comprehensive medical and dental coverage
  • Defined Pension/Cash Balance Benefit Plan
  • Performance-sharing plan
  • Generous 401(k) plan with company match
  • Bonus opportunities
  • Tuition Reimbursement
Full Job Description
Job Description

Customer Analytics Manager
Alabama Power Company - Customer Solutions
This position will be located at APC Corporate Headquarters in Birmingham, AL

POSITION SUMMARY

The Customer Analytics Manager is responsible for leading the Alabama Power Company (APC) Customer Analytics team within Customer Solutions and Business Development (CSBD) and engaging directly as an APC subject matter expert on advanced analytics initiatives.

This role leads a team of data scientists and data analysts in creating and enhancing advanced analytics models using both structured and unstructured data to inform growth decisions and strategies across CSBD.

Further, this role will collaborate with partners across Southern Company to drive the development of customer experience tools to enable the company to meet our customers' evolving needs.

POSITION RESPONSIBILITIES
  • Provide leadership and mentorship to a team of data scientists and data analysts
  • Direct and manage multiple data science initiatives, ensuring timely execution and superior deliverables
  • Partner with peer managers, TO, and SCS partners to integrate data science solutions into our customer experiences and solutions
  • Lead the development of tools for clients to leverage within their roles
  • Stay current with industry trends and emerging technologies to help manage and improve existing data sets and analytical tools
  • Articulate findings and insights to both technical and non-technical audiences, including senior management and external clients
  • Support CSBD's access to, understanding of, and engagement with internal and external data sources and systems
  • Utilize advanced analytics techniques and AI to alongside complex datasets and derive actionable insights
  • Convey data driven insights for growth decisions and strategies across the residential, commercial, industrial, and unregulated segments
  • Develop deeper understanding of our customers via internal and external data


POSITION QUALIFICATIONS

Education:
  • A master's or Ph.D. in Data Science, Computer Science, Statistics, Machine Learning, Artificial Intelligence, or a related field preferred


Experience:
  • Demonstrated leadership experience required; formal leadership experience with high-performing teams preferred
  • Understanding of advanced analytical, statistical, and predictive modeling methodologies
  • Strategic understanding of data infrastructure, including data storage, retrieval, governance, reporting, and cataloging a plus
  • Experience working with Azure Databricks or other relevant cloud platforms is required
  • Proficient in everyday AI use
  • Experience in programming one or more languages such as Python, R, and SQL
  • Experience with data visualization tools such as Tableau or Power BI


Additional Knowledge & Skills:
  • Demonstrated ability to apply innovation and inquisitiveness.
  • Strategic understanding and vision for AI enablement in data science
  • Awareness and understanding of Southern Company data and AI initiatives across the enterprise
  • Superior verbal and written communication skills, with the ability to convey complex information in a clear and concise manner
  • Familiarity and/or experience working with third parties either through supplemental staffing resources or consulting agreements
  • Exceptional analytical and problem-solving abilities, with proficiency in working with large and complex data sets


ADDITIONAL DETAILS
  • Some relocation assistance is available if you do not already live within a reasonable commute distance.


BENEFITS
  • Competitive Pay
  • Excellent benefits packages which includes:
    • Medical and dental coverage
    • Defined Pension/Cash Balance Benefit Plan
    • Performance-sharing plan
    • 401(k) plan with a generous company match
    • Bonus opportunities
    • Tuition Reimbursement


***Please submit an updated resume with your application***

About the Team

Alabama Power

About Southern Company

With 4.4 million customers and more than 42,000 megawatts of generating capacity, Atlanta-based Southern Company is the premier energy company serving the Southeast. A leading U.S. producer of electricity, Southern Company owns electric utilities in four states and a growing competitive generation company, as well as fiber optics and wireless communications. Southern Company brands are known for excellent customer service, high reliability and retail electric prices that are significantly below the national average. Southern Company has been listed the top ranking U.S. electric service provider in customer satisfaction for nine consecutive years by the American Customer Satisfaction Index.

Southern Company Careers

Join the dynamic team at Southern Company, a leader in energy innovation and a champion of sustainable practices. As one of the most respected companies in the energy sector, Southern Company offers unparalleled job opportunities that promise not only professional growth but also a commitment to diversity and leadership development.

Work You’ll Do

At Southern Company, we are not just about power generation; we are about empowering our team to innovate and lead the industry. By joining our team, you will collaborate with some of the brightest minds in the field, using your skills to solve complex problems and drive meaningful change.

Explore a World of Opportunities

Whether you are looking for a full-time position, an internship, or a leadership role, Southern Company has a place for you. Our wide range of employment options ensures that every team member can find a path that best suits their career ambitions and skills.

Innovate and Lead

Southern Company is at the forefront of technological innovation in the energy sector. Our team members are encouraged to lead projects and initiatives that push the boundaries of what is possible in energy production and management.

Grow and Develop

We believe in nurturing the potential of our employees through targeted diversity training, leadership workshops, and continuous professional development. Career growth at Southern Company is not just a possibility—it is an expectation.

Be Part of Our Culture

Southern Company’s culture is built on a foundation of respect, integrity, and inclusion. We celebrate diversity and believe that it drives innovation. Our team is our family, and we support each other in achieving personal and professional goals.

Benefits That Go Beyond

Choosing a career at Southern Company means enjoying a range of benefits designed to enrich your life and support your lifestyle. From health and wellness programs to retirement plans, we ensure our team members are taken care of.

Join Our Team

Ready to power up your career? Explore the job opportunities at Southern Company today. We are actively hiring and looking for passionate, curious, and solution-driven individuals. Enhance your skills, join a community of innovators, and work towards a sustainable future.

Stay Connected

Keep up to date with the latest at Southern Company by following our careers blog. Gain insider perspectives, industry-leading insights, and practical tips to advance your career.

Networking and Career Advancement

At Southern Company, networking and internal mobility are key components of career advancement. Connect with leaders, engage in cross-departmental projects, and take your professional journey to new heights.

Prepare for Your Interview

Make your mark from the first interview. Visit our career site for tips on crafting your resume, preparing for interviews, and making a lasting impression.

Join Southern Company—where careers glow brighter!

SEARCH SOUTHERN COMPANY JOBS Stay ahead of the curve in your career with Southern Company, where innovation meets tradition and every employee is empowered to excel.
Learn more about Southern Company
Size
27,000 employees
Market Cap
$77.6 billion
Industry
Energy & Utilities
Net Income
$3.1 billion
Founded
1912
5 Year Trend
+3%
Revenue
$20.3 billion
* Ladders Estimates

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