Customer Analytics Lead

Cinch Home Services, Inc.

• $90K — $120K *
Boca Raton, FL 33433In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years of experience in Customer Analytics, Lifecycle Analytics, or Business Analytics
  • Strong hands-on experience with SQL and large relational datasets
  • Experience with BI and visualization tools like Tableau or Power BI
  • Proven track record of connecting analytics to business decisions
  • Ability to work in fast-paced environments with limited supervision
  • Experience in subscription businesses, insurance/warranty, or retail is a plus

Responsibilities

  • Analyze customer behavior across various lifecycle stages
  • Translate complex datasets into actionable insights
  • Measure and optimize initiatives through experimentation and analysis
  • Explain data findings and implications to business stakeholders
  • Partner with Service Operations to improve customer experience based on data
  • Build and maintain metrics and dashboards for leadership
  • Support data-driven business cases for new initiatives

Benefits

  • Collaboration with cross-functional teams including Product, Technology, and Data Science
  • Opportunity to influence business decisions without direct authority
  • Engagement in end-to-end analytics processes in a matrix environment
  • Focus on data accuracy and governance for improved analytics trust
  • Possibility of contributing to company-wide operational improvements
Full Job Description
Customer & Lifecycle Analytics
  • Analyze customer behavior across onboarding, engagement, renewal, upsell, and win-back stages to identify growth and retention opportunities.
  • Translate complex datasets into insights that directly inform lifecycle strategies, pricing decisions, and operational improvements.
  • Measure and optimize initiatives using experimentation, cohort analysis, and statistical techniques.
  • Clearly explain what's happening, why it matters, and what to do next to business stakeholders.
Business & Operational Impact
  • Partner with Service Operations to analyze processes, service performance, and cost drivers affecting customer experience.
  • Build and maintain metrics, dashboards, and analytical readouts used by leaders to guide decisions.
  • Support data-driven business cases for new initiatives, tools, or process changes.
Cross-Functional Leadership
  • Own analytics work from problem definition through delivery in a matrixed environment.
  • Collaborate with Product, Technology, BI, and Data Science teams to define KPIs and success criteria.
  • Influence priorities and outcomes without direct authority, acting as a trusted analytics advisor.
Data Quality & Enablement
  • Partner with BI and Data Engineering teams to ensure data accuracy, accessibility, and consistency.
  • Contribute to analytics standards and data governance practices that improve trust and adoption.
  • Perform other duties as assigned
What We're Looking For
  • 5+ years of experience in Customer Analytics, Lifecycle Analytics, or Business Analytics.
  • Strong hands-on experience with SQL and large, relational datasets.
  • Experience using BI and visualization tools such as Tableau, Power BI, MicroStrategy, or similar.
  • Proven ability to connect analytics to real business decisions and outcomes.
  • Comfort working in fast-paced, cross-functional environments with limited oversight.
  • Experience in subscription businesses, insurance/warranty, retail, or service-based industries is a plus.
What Makes You Successful
  • You are a self-starter who owns business challenges and solutions end-to-end.
  • You combine strong analytical skills with clear storytelling.
  • You thrive in ambiguity and turn complex data into clarity.
  • Your influence through credibility, not hierarchy
* Ladders Estimates

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