We're looking for an
Customer Advocacy and Engagement Manager to build and scale programs that deepen customer engagement and generate authentic customer voice.
In this role, you will create meaningful experiences through community, events, and recognition programs that drive participation and turn engaged customers into advocates. You'll also own scalable advocacy initiatives, including review generation and testimonial programs, helping amplify the voice of our customers in the market.
This is a highly cross-functional role that partners closely with Customer Success, Marketing, and Enablement to connect engagement with adoption, retention, and growth.
What you'll do:- Design and scale customer engagement programs, including community initiatives, webinars, events, and recognition programs
- Grow and activate our customer community, increasing participation and peer-to-peer engagement
- Build and manage scalable advocacy programs, including review generation (e.g., G2), testimonials, and customer stories
- Identify and nurture engaged customers into advocates and contributors
- Partner with Customer Success and Implementation teams to align advocacy efforts and ensure a seamless customer experience
- Collaborate with Lifecycle Marketing to promote programs and increase participation
- Track and optimize performance based on engagement, participation, and advocacy metrics
What Success Looks like:- Increased customer participation in community and programs
- A thriving, engaged customer community
- Consistent generation of customer reviews and advocacy
- Strong pipeline of engaged customers ready to participate in case studies and other advocacy initiatives
What you'll bring:- 4-8 years of experience in customer marketing, community, advocacy, or engagement roles in B2B SaaS
- Proven ability to build and scale customer programs or communities
- Experience driving customer advocacy initiatives, including review programs or testimonials
- Strong program management and cross-functional collaboration skills
- Data-driven mindset with the ability to measure and improve performance
- Excellent communication and relationship-building skills
Are you ready to become an Absorber?What we offer:- Fully remote-first work with flexible work arrangements
- Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
- New Hire Equipment Allowance and monthly Flex Allowance to support your success
- Endless opportunity for career growth and internal mobility
- Employee driven DE&I programs
