Customer Account Manager (Remote opportunity)

US-AnywhereRemote in Seattle, WA
Hospitality & Recreation
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 4-year Bachelor's degree
  • 8+ years of direct B2B sales or general management experience, preferably in Fortune 500 companies or premium brands
  • 3+ years in national program management
  • 3+ years of complex contract negotiations experience
  • Strong foundational financial acumen
  • Ability to thrive in ambiguous environments and adapt strategies as needed
  • Knowledge of Request for Proposal (RFP) processes

Responsibilities

  • Establish and cultivate executive-level relationships with decision makers
  • Build effective proposals leveraging storytelling to meet customer needs
  • Create and execute strategic joint business planning and reporting
  • Analyze insights to drive data-informed business decisions
  • Generate and manage complex partnership contracts with existing and potential partners
  • Lead cross-functional collaboration to analyze business performance
  • Direct new program implementations and national account rollouts

Benefits

  • 401k with company match
  • Healthcare coverage
  • Performance-based incentives
  • Broad range of other benefits
Full Job Description
This position is not eligible for Visa Sponsorship.

This role will be primarily focused on effectively managing, retaining, and driving growth within our existing and new corporate business partner relationships Utilizing Nestle Out of Home's robust portfolio of brands, we are seeking an experienced and accomplished, executive salesperson to establish, manage, grow and retain high value, brand accretive, mutually beneficial partnership across a breadth of customer channels including but not limited to: Healthcare, Higher Education, Corporate Dining, Hospitality, Recreation, Travel & Community Living.

In this role, you will be responsible for effectively managing key relationships with multiple partners within assigned channels. Additionally, you will play a crucial role in prospecting and onboarding new clients to expand our business reach. As the primary relationship owner for these accounts, you will oversee contract management, program development, and expansion initiatives. Collaboration with field sales teams and engagement with all business and support functions within Nestle Coffee Partners will be essential to ensure seamless execution and success in this role.

Summary of Core Responsibilities & Qualifications

Strategic Partnership Leadership
  • Establish and cultivate executive-level relationships with decision makers in assigned accounts
  • Build effective proposals based on customer needs, consumer insights, and customer decision criteria leveraging a storytelling approach
  • Create and execute strategic joint business planning and reporting for both business partners and internal stakeholders
  • Source and analyze insights and analytics to drive business decisions
  • Acquire in-depth knowledge and expertise in customer channels to become a trusted subject matter expert

Deal Making
  • Generate, manage and execute complex and high impact partnership contracts and programs with both existing and potential new business partners
  • Conduct thorough cost benefit analyses of high-value partnerships to assess their potential value.
  • Strong executive presence and maturity

Cross-Functional Collaboration & Program Management
  • Lead teams and work across marketing, category, digital, finance, and field sales to analyze business performance and shape initiatives that can be implemented successfully across system
  • Direct new program implementation and national account rollouts; ensuring alignment with enterprise priorities and objectives
  • Act as a representative for both the customer and the company when engaging with internal and external key stakeholders


Summary of Requirements: Ideal Candidate will have
  • 4-year Bachelor's degree
  • Direct B2B sales or general management at Fortune 500 companies, premium/luxury brands, food & beverage (8+years)
  • National program management (3+ years)
  • Complex contract negotiations (3+ years)
  • Foundational financial acumen
  • Functional knowledge of marketing, operations, finance, and competitive strategy
  • Ability to adapt strategies, plans, and thrive in ambiguous environment
  • Functional knowledge of Request for Proposal (RFP) processes and proposal submissions
  • Skilled at simplifying complicated material to communicate in a concise and effective way


The approximate annual pay range for this position is $120,000 to $160,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at Nestle in the US Benefits | Nestlé Careers

About Nestle Operational Services Worldwide SA

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