Job DescriptionSr. Customer Account LeaderSan Antonio, TX
As a
SeniorCustomer Account Leader, you'll serve as the primary liaison between customers and internal teams including operations, engineering, materials, and sales to support product transactions and customer programs. You will help drive customer satisfaction, manage transactional and contractual accounts, and support business objectives through effective communication, coordination, and problem resolution.
What you'll do:- Serve as the primary customer contact throughout the MRO lifecycle, including onboarding, requirements gathering, status updates, customer visits, reporting, and issue resolution.
- Build strong customer relationships by managing expectations, capturing feedback, and delivering a positive customer experience.
- Coordinate support services for engine MRO events, including logistics, rentals, field service, component repairs, and consignment inventory, as applicable.
- Coordinate commercial activities including contract execution, work scope definition, and translation of customer requirements into operational plans.
- Coordinate and validate customer, commercial, technical, and airworthiness documentation to support successful MRO execution.
- Prepare customer estimates and invoices, communicate cost impacts, resolve commercial issues, and maintain accurate records in ERP and CRM systems.
- Monitor the financial performance of assigned transactions while maintaining compliance with company policies and supporting business objectives.
- Interpret OEM technical documentation, regulatory requirements, and customer maintenance requirements to support assigned programs.
- Monitor key performance indicators (KPIs), identify opportunities for continuous improvement, and support StandardAero's Quality, Environmental, and Safety Management System (SMS).
Basic Qualifications- Bachelor's degree in Business, Engineering, Aviation Management, or a related field; or an equivalent combination of education and experience.
- Minimum of 3 years of experience in a customer-facing, commercial, account management, or program support role.
- Experience applying negotiation, influencing, conflict resolution, and customer service in a professional environment.
- Experience preparing business communications, reports, or customer documentation.
- Experience working with cross-functional teams in a business or operational environment.
- Experience managing multiple priorities and deadlines in a fast-paced environment.
- Experience interpreting technical data from OEMs or regulatory authorities.
- Experience using Microsoft Excel for tracking, reporting, or analysis.
- Experience using ERP and/or CRM systems (e.g., SAP, Oracle, Salesforce, or equivalent).
Desired Skills- Aviation, aerospace, or aircraft maintenance industry experience, including exposure to aircraft, engines, components, or MRO operations.
- Familiarity with OEM, airline, military, or aerospace customer support environments.
- Knowledge of aviation maintenance documentation, production operations, or repair processes.
- Strong customer relationship management, negotiation, and conflict resolution skills.
- Strong verbal and written communication skills.
- Strong organizational and analytical thinking skills.
- Collaborative mindset with the ability to build effective working relationships across teams.
- Self-motivated with a continuous improvement and learning mindset.
- Ability to adapt to changing priorities and business needs.
Benefits that make life better:- Comprehensive Healthcare
- 401(k) with 100% company match; up to 5% vested
- Paid Time Off starting on day one
- Bonus opportunities
- Health- & Dependent Care Flexible Spending Accounts
- Short- & Long-Term Disability
- Life & AD&D Insurance
- Learning & Training opportunities
- Advancement opportunities within a growing global organization
