Key Responsibilities:- Provide Level 1 application support for Parts and Dealer-facing applications by monitoring, triaging, and resolving incidents using established Standard Operating Procedures (SOPs).
- Analyze incoming tickets, identify issue categories, and perform initial troubleshooting following documented support processes and knowledge base articles.
- Maintain accurate ticket updates, resolution notes, and knowledge articles to support continuous improvement and operational excellence.
- Communicate incident status and resolution progress to business users and stakeholders in a timely and professional manner.
Basic Qualifications:- Minimum 1 year of experience in IT Support, Application Support, Help Desk, or Service Desk functions.
- Experience with Parts, Inventory Management, Order Management, Supply Chain, Dealer Management, or Manufacturing business processes.
- Experience working with ticketing tools such as ServiceNow, Remedy, Jira Service Management, or similar platforms.
- High School Diploma / GED
Preferred Qualifications:- Associate or bachelor's degree in information technology, Computer Science, Business, or related field.
- Experience supporting Parts, Manufacturing, Automotive, Industrial Equipment, or Agricultural Equipment applications.
- Basic knowledge of SQL, databases, batch processing, APIs, or system integrations.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 08/23/2026.
Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:
Accenture Flex Jobs
Role Location Hourly Salary Range
California $33.96 to $43.96
Cleveland $33.96 to $43.96
Colorado $33.96 to $43.96
District of Columbia $33.96 to $43.96
Illinois $33.96 to $43.96
Maine $33.96 to $43.96
Maryland $33.96 to $43.96
Massachusetts $33.96 to $43.96
Minnesota $33.96 to $43.96
New York $33.96 to $43.96
New Jersey $33.96 to $43.96
Virginia $33.96 to $43.96
Washington $33.96 to $43.96
