Salary : $63,242.00 - $98,103.00 Annually
Location : 2011 Fay St., Durham, NC
Job Type: Full time with benefits
Job Number: 26-05999
Department: General Services
Opening Date: 06/26/2026
Closing Date: Continuous

Position Description

The Custodial Services Supervisor is responsible for overseeing the daily operations of a custodial team that provides cleaning, sanitation, and facility support services for municipal buildings and facilities. This position supervises staff and ensures work is performed safely, efficiently, and in accordance with established service standards.

Responsibilities include training, coaching, mentoring, and evaluating employees; prioritizing, assigning, and inspecting work; scheduling staff and approving leave requests; supporting employee development; addressing performance and conduct issues; participating in hiring and onboarding activities; and serving as a liaison between staff, customers, and leadership.

The Custodial Services Supervisor ensures the accurate completion of work logs, inspection reports, and other operational records; assigns and monitors work activities; coordinates service and repair work performed by contractors; conducts quality assurance inspections; approves purchases and monitors inventory levels; assists with budget planning and administration; maintains records and databases; investigates accidents, incidents, and injuries; and provides responsive customer service to facility occupants and stakeholders.

This position may operate and train staff on specialized custodial equipment and cleaning technologies and is expected to perform custodial duties as needed to maintain service levels and support operational requirements.
Duties/Responsibilities

• Supervises and oversees custodial operations for multiple City facilities, ensuring services are delivered efficiently, safely, and in accordance with established quality standards and service level expectations.
• Leads, coaches, and develops custodial staff through performance management, training, scheduling, work assignments, inspections, and corrective action processes. Participates in recruitment, hiring, onboarding, employee development, and disciplinary actions as appropriate.
• Assigns, monitors, and inspects work activities to ensure compliance with applicable policies, procedures, safety regulations, and operational standards. Maintains adequate staffing levels and responds to changing operational needs.
• Develops work schedules and coordinates custodial services, facility repairs, preventive maintenance activities, and operational improvements. Conducts facility and equipment inspections and identifies repair and replacement needs.
• Monitors service quality through routine inspections, quality assurance reviews, and contractor oversight. Investigates and resolves operational issues and implements corrective actions as needed.
• Assists with budget development and administration by monitoring expenditures, estimating material and supply needs, researching equipment options, and reviewing or approving purchases within delegated authority.
• Coordinates with warehouse and procurement staff to maintain adequate inventories of custodial supplies, chemicals, paper products, equipment, and related materials.
• Maintains accurate records, reports, inspections, inventories, and work orders within the Computerized Maintenance Management System (CMMS) and other departmental databases.
• Operates and trains staff on specialized custodial equipment and commercial cleaning technologies. Demonstrates proper cleaning techniques, surface care procedures, and the safe use of custodial equipment, chemicals, and materials.
• Coordinates facility setup, breakdown, and custodial support activities for special events, meetings, and community functions.
• Provides responsive customer service by addressing questions, concerns, complaints, and service requests from facility occupants, employees, contractors, and the public.
• Reports accidents, incidents, and injuries; conducts investigations; recommends corrective actions; and promotes a safe working environment.
• Evaluates operational performance, identifies opportunities for process improvements, and implements best practices to enhance efficiency, service delivery, and resource utilization.
• Performs custodial duties as needed to maintain service levels and support departmental operations.
• Performs other duties of a similar nature and level as assigned.

Minimum Qualifications & Experience

• Associate's degree or equivalent
• Three years of related custodial, housekeeping, or facility operations experience.
• Three years of lead or supervisory experience in custodial or related operations.
• Must complete job related and/or safety training based on assignment, such as (but not limited to) lock out/tag out, confined space entry, ladder safety, respirator and emergency evacuation training.
• Valid, unrestricted, North Carolina driver's license "or" if you currently have another states driver's license, must be willing and able to obtain a valid NC driver's license within 60 days of hire

Additional Preferred Skills

• Knowledge of ISSA and APPA custodial standards, staffing methodologies, and industry best practices.
• Experience managing custodial operations in large commercial, institutional, municipal, healthcare, or higher education environments.
• Relevant industry certifications or professional training.
• Experience utilizing CMMS programs, such as Cityworks, Asset Essentials, or similar work order management platforms.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, and Teams)
• Experience supervising custodial staff, conducting quality assurance inspections, and managing service delivery across multiple facilities.
• Experience operating and training staff on commercial custodial equipment, including floor scrubbers and related cleaning technologies.

Benefits - General Full-Time Employees

• 12-13 paid holidays per year
• 13 standard work days of vacation per year
• 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
• 2 weeks paid military leave per year
• Medical, dental, vision, and supplemental life insurance plans
• State and City retirement plans
• Short and long term disability plans
• Paid temporary disability leave for specified conditions
• City contribution of 13.6% into the N.C. State Retirement System
• Paid funeral leave
• Employee Assistance Program - personal and family counseling
• Paid life insurance equal to annual salary
• 48 hours for volunteer work each year*
• 4 hours parental leave each year
• Workman's Compensation Insurance
• 457 Deferred Compensation Plans

Benefits - Part-Time (1,000 hours or more per year)

• 401(k) retirement plan (5.0% of salary)
• State retirement plan

Benefits Part-Time (Average 30 hours per week over 12 month period)

• 401(k) retirement plan (5.0% of salary)
• State retirement plan effective first day of the month following date of hire
• Health insurance effective first day of the month following date of hire
• Dental and life insurance, after one year of service
• Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service

01

Where did you first hear about this opportunity?

• City of Durham Website
• Walk in
• Job fair
• Employee referral
• Professional organization ***Please list the organization in "other" box below***
• Internet posting ***Please list the specific web site in the "other" box below***
• Craig's List
• Facebook
• LinkedIn
• GlassDoor
• governmentjobs.com
• Monster.com
• Indeed.com
• Employment Security Commission
• Magazine/Newspaper
• Other

02

If you listed "other" above please give specific web site, organization, or publication.
03

Please select your highest level of COMPLETED education.

• Less than a High School Diploma or Equivalent (GED, HiSET, TASC)
• High School Diploma or Equivalent (GED, HiSET, TASC)
• Associates Degree
• Bachelor's Degree
• Master's Degree
• Doctoral Degree (PhD, Juris Doctorate)

04

How many years of experience do you possess overseeing, supervising staff, planning and coordinating custodial staff, projects and activities?

• No related experience
• Less than 1 year of related experience
• 1 year but less than 3 years of related experience
• 3 years but less than 7 years of related experience
• 7 or more years of related experience

05

How many years of experience do you possess overseeing, supervising staff, planning and coordinating custodial staff, projects and activities?

• No supervisory experience
• Some supervisory experience but less than 1 year
• 1 year experience but less than 3 years
• 3 years experience but less than 6 years
• 6 or more years supervisory experience

06

Please indicate the largest number of direct reports you have supervised?

• No direct reports supervised
• 1-5 direct reports supervised
• 6-10 direct reports supervised
• 11-15 direct reports supervised
• 16-20 direct reports supervised
• More than 20 direct reports supervised

07

How would you rate your experience level with MS Office applications such as Outlook, Excel, Word, PowerPoint, and Teams?

• No experience
• Beginner level
• Intermediate level
• Advanced level
• Expert level

08

How many years of experience do you possess tracking budget, sourcing custodial materials or supplies, and operating specialized cleaning equipment?

• No related experience
• Less than 1 year of related experience
• 1 year but less than 3 years of related experience
• 3 years but less than 5 years of related experience
• 5 or more years of related experience

09

Do you have any experience with a Computerized Maintenance Management System (CMMS) or other type of computerized work order system?

• Yes
• No

10

This position requires a working supervisor who may perform custodial duties when necessary to support operations. Is this acceptable to you?

• Yes
• No

11

Do you have experience conducting building inspections and identifying deficiencies and corrective measures needed?

• Yes
• No

12

Are you willing and able to complete job related and/or safety training based on assignment, such as (but not limited to) lock out/tag out, confined space entry, ladder safety, respirator and emergency evacuation training?

• Yes
• No

13

Do you have any of the training or certifications related to custodial management or facility operations? (please select all that apply)

• ISSA Certification
• APPA Training/Certification
• OSHA Training
• Supervisory/Leadership Training
• Other Related Certification
• None

14

Describe your experience implementing ISSA, APPA, or other custodial industry standards and best practices.
15

Do you have a valid, unrestricted, North Carolina driver's license? (If you have a valid license from a State other than North Carolina, you must be willing and able to obtain a valid, unrestricted NC driver's license within 60 days of hire).

• I have a valid, unrestricted NC driver's license.
• I have a valid license from another State and I am willing to obtain a valid, unrestricted NC driver's license within 60 days.
• I do not have a valid, unrestricted driver's license.

Required Question