The Role:AutoStore is seeking a highly skilled engineer with strong analytical capabilities to serve as Cube System Engineer. In this role, you'll merge deep technical analysis, troubleshooting, and problem-solving across the AutoStore technology suite with field engineering work to ensure the success of AutoStore's new product validation program. At AutoStore you'll become an expert in all aspects of the cube solution (software and hardware), solve our most complex challenges in production environments, and enable the firm to drive new product innovation faster.
Key Responsibilities:- Partner closely with our US validation partners, some of our most important partnerships. Ensure that they receive sterling service through upgrades and close monitoring. Align closely with them, with our supporting partners, and with other end-customers.
- Analyze complex datasets and identify/report deviations with our high priority validation partners. Perform rigorous analysis in close collaboration with the Cube Success team in Norway.
- Conduct advanced root cause analysis on system failures and performance issues
- Analyze system logs, data sets, and diagnostic outputs to identify trends and anomalies. Set up complex analysis using tools as e.g., PowerBI
Field Operations & Support - Perform on-site installation, commissioning, and maintenance of complex technical systems and equipment
- Diagnose and resolve system issues in the field, ensuring minimal customer downtime
- Provide technical support during deployments, upgrades, and service interventions
- Collaborate with partners, customers and internal teams to ensure successful implementation/upgrading and operation
- Regular travel to customer sites is expected
Key Qualifications: - 3-7+ years of experience in field engineering, technical support, or system engineering roles
- Strong troubleshooting and diagnostic skills across hardware and software with a complex product
- Bachelor's or master's degree in Mechanical Engineering, Computer Science, or related technical field
- Willing to travel regularly to customer sites and to Norwegian offices
Technical Skills - Experience with data analysis tools (e.g.,PowerBI)
- Understanding of system architectures, networking, or control systems (depending on domain)
- Ability to interpret logs, telemetry, and performance metrics
- Familiarity with monitoring tools and diagnostic platforms
- Experience with Databricks preferred
- Core Competencies
- Analytical mindset with strong problem-solving abilities
- Ability to work independently in field environments while maintaining high quality standards
- Strong communication skills with the ability to explain complex technical concepts
- Adaptability and resilience in fast-paced, high-pressure situations
- Customer-focused approach with a proactive mindset
We Offer:AutoStore believes in taking care of employees and is dedicated to providing a supportive and rewarding work environment. Join us in our mission to store and move things for everyone, everywhere.
- Comprehensive Medical, Dental, and Vision plans
- Health Savings Account (HSA) with a company contribution
- Generous Paid Time Off including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parents
- Retirement 401(k) plan with employer match and discretionary profit sharing contribution
- Educational assistance and professional development programs, including mentorship/coaching programs with external industry leaders
- Additional benefits include Group Life Insurance, Voluntary Additional Life Insurance, Disability Insurance, Employee Assistance programs, and more!
