Who we are

We9re building the data & AI operating system for eCommerce - think Datadog for retail. We ingest messy Shopify, ads, and retention data, make it reliable, and turn it into decisions brands can actually trust. We9re hiring CSMs who want real ownership.

What you will do

You9ll be the strategic layer between our product and the merchants who depend on it - working directly with CMOs, growth marketers, and operators who think in ROAS, LTV, and retention.

This isn9t a support role. You9ll:

• Own a portfolio of 50-70 accounts end-to-end (onboarding 14 adoption 14 expansion 14 renewal)
• Run QBRs that change how brands think about their data, not just review dashboards
• Spot expansion opportunities before anyone asks and close them alongside Sales
• Turn customer problems into product improvements - your field insights shape our roadmap
• Push back on customers professionally when they need a better path, not just validation
• Onboard new merchants hands-on and make sure they actually graduate to full product fluency

We move quickly, optimize for outcomes over activity, and trust you to make the call without hand-holding.

What you bring

You9ve spent 3-5+ years in Customer Success at a B2B SaaS company, ideally one serving eCommerce brands. You understand what a drop in ROAS actually means. You9ve managed high account volumes and liked it. You think in revenue and retention, not tickets and NPS scores.

Shopify ecosystem familiarity is a strong plus. Ex-DTC operators and ex-consultants who moved into SaaS tend to do exceptionally well here.

If you9re looking for more impact and ownership than your current role offers, apply below :)