Cross Dock Facility Manager

Role Description

Role Summary

The Cross Dock Facility Manager (CDFM) reports to the Director of Operations. They are responsible for overseeing all aspects of the cross-dock operations, including team leadership and efficient management of trailer and vehicle flow, staging, and inventory movement. The CDFM directs the daily activities of a high-volume yard and trailer coordination operation, with key responsibilities encompassing planning and executing the movement of inbound and outbound trailers in alignment with operational volume forecasts.

The manager ensures optimal staffing, maintains accuracy of trailer disposition and inventory records, enforces safety and security protocols, and coaches personnel on best practices. They also address all personnel-related issues and foster a positive, productive work environment. The CDFM strives to deliver operations that consistently exceed client expectations for service, efficiency, and safety, all while embodying the company's core values and culture-ultimately contributing to customer satisfaction and the successful achievement of organizational goals.

Key Result Areas:
• Manage all budgeting and financial reporting, including labor, equipment, and operational expenses.
• Oversee the complete product lifecycle - receiving, staging, shipping, and distributing product and materials within the yard.
• Develop, implement, and maintain best-in-class safety procedures, security protocols, and physical layout for the entire facility.
• Scale the yard and trailer yard team by recruiting, onboarding, training, and developing staff to meet operational demands.
• Collaborate closely with clients to improve safety, operational efficiency, quality, and value, demonstrating a customer-centric approach.
• Partner with client leadership to facilitate change, optimize processes, and achieve measurable results.
• Maintain the security of the yard and ensure proper access control.
• Establish, monitor, and improve metrics related to safety, incident reductions, and operational performance.
• Promote a culture of continuous improvement through LEAN initiatives and industry best practices.
• Ensure adequate staffing, equipment, and space utilization during peak and non-peak periods to meet production and delivery goals.
• Maintain compliance with environmental, safety, and other relevant regulatory standards.
• Prepare and present accurate daily and weekly operational reports.

Skills / Qualifications:
• Minimum of 7+ years' experience managing high-volume logistics, warehouse operations, or cross-dock environments.
• Proven leadership experience managing teams of at least 30+ employees.
• Demonstrated proficiency with warehouse management systems, technology, and performance KPIs.
• Strong analytical skills with the ability to leverage data to improve processes and drive results.
• Excellent professional demeanor and communication skills.
• Ability to work effectively under pressure in a fast-paced, high-volume environment.
• Valid Driver's License required; experience driving cross dock vehicles a plus
• Physical ability to stand, walk, squat, bend, and lift up to 50 lbs. as required.