3-5 years of project management experience, with at least 3 years focused on Salesforce projects
Experience in B2B environments, especially in manufacturing or chemical sectors
Strong knowledge of Salesforce products: Sales Cloud, Service Cloud, and others
Understanding of sales processes and customer lifecycle management
Experience with Salesforce integration into ERP systems like SAP or Oracle
Proven ability to lead cross-functional teams on complex projects
Familiarity with chemical manufacturing processes is preferred
Strong communication, problem-solving, and analytical skills
Responsibilities
Lead all phases of CRM projects, from initiation to completion
Collaborate with sales, marketing, customer service, and operations for requirements gathering
Manage project scope, timelines, and risk using formal methodologies
Oversee Salesforce configurations and integration with ERP systems
Promote user adoption through training and change management
Ensure compliance and data integrity in line with industry standards
Analyze performance metrics for continuous system improvement
Serve as the liaison between stakeholders, IT teams, and vendors
Benefits
Flexible working hours
Professional development opportunities
Collaborative and innovative work environment
Access to cutting-edge Salesforce technologies
Health and wellness programs
Supportive leadership and mentorship
Full Job Description
Description
Key Responsibilities
Lead end-to-end CRM projects, including system enhancements, integrations, and process improvements
Partner with stakeholders across sales, marketing, customer service, and operations to gather requirements and translate them into scalable Salesforce solutions
Manage project scope, timelines, budget, risk, and resource allocation using formal project management methodologies (i.e., Agile, Waterfall, or hybrid)
Oversee Salesforce customization, configuration, and integration with ERP and other enterprise systems commonly used in manufacturing environments
Drive adoption and user engagement through training, documentation, and change management strategies
Ensure data integrity, governance, and compliance with industry regulations (e.g., chemical safety and distribution standards where applicable)
Monitor performance metrics and KPIs to continuously improve CRM system effectiveness and business outcomes
Act as the primary liaison between business stakeholders, IT teams, and external vendors or Salesforce implementation partners
Support sales operations, account management processes, and customer lifecycle management initiatives through training, troubleshooting, assistance, and regular interactions.
Stay current on Salesforce platform updates and recommend enhancements aligned with business strategy
Requirements
Experience & Skills
3-5 years of project management experience, with at least 3 years managing Salesforce-related projects
Proven experience working in B2B environments, preferably within manufacturing, chemical, or industrial sectors
Strong understanding and application experience of Salesforce products (i.e., Sales Cloud; Service Cloud, Experience Cloud, Agentforce, Einstein, CPQ is a plus)
High level understanding of the sales process experience
Experience integrating Salesforce with ERP systems (i.e., SAP, Oracle, or similar)
Demonstrated ability to manage cross-functional teams and complex, multi-phase projects
Familiarity with chemical manufacturing processes, including order management, product traceability, (preferred)
Strong communication, stakeholder management, and leadership skills
Excellent problem-solving, analytical, and organizational capabilities
Experience with project management tools (i.e., MS Project, Smartsheet)
Understanding of supply chain, logistics, and distribution models specific to chemicals
Experience in generative AI for sales & customer operations is a plus
Experience supporting technical sales teams and complex product configurations
Education Requirements
Bachelor's degree in:
Business Administration
Marketing & Sales
Or a closely related discipline
Master's degree (MBA or related field) is a plus but not required
