Must Have Technical/Functional Skills
• Excellent Communication & presentation skills
• Experience of end-to-end digital transformation initiatives, application developments and support
• Worked on large CRM transformation from discovery to design to go-live.
• Worked closely with customer teams on qualifying requirements, working with Dev teams on sprint completions and ensuring QA
• Deep eateries in Dynamics CRM functional area on Sales/Services domains.
• Knowledge and Skills in the D365 Customer Insights services.
• Worked on detailed gap analysis and requirement and worked in Microsoft Dynamics CRM Online.
Involved in various project activities like
o Discovery, process mapping and CRP/design/Demo lead workshops with business stakeholders
o Requirement Gathering
o Gap Fit Analysis
• Should have a good understanding of Core CRM Processes, Copilot capabilities in M365/D365
• D365 CRM security model, product roadmap & certification (preferable)
Roles & Responsibilities
• Lead Business Analyst for CRM Transformation • Create functional specifications by interacting with client stakeholders • Able to work in agile delivery model • Conduct CRM approach workshops to the stakeholders
Generic Managerial Skills, If any
• Ability to collaborate with an onsite-offshore model.
• Influence and guiding junior team members
Salary Range: $135,000 - $142,000 a year
