Qualifications

• Proven experience in CRM management, preferably in construction or roofing.
• Strong knowledge of CRM platforms such as Salesforce or HubSpot.
• Excellent analytical skills for interpreting complex data.
• Demonstrated leadership in managing cross-functional teams.
• Exceptional communication and interpersonal skills.
• Ability to develop and execute strategic plans effectively.
• Bachelor's degree in relevant fields such as Business Administration or Marketing.

Responsibilities

• Develop and implement CRM strategies to enhance customer engagement.
• Oversee management and optimization of CRM tools and platforms.
• Collaborate with sales, marketing, and service teams for alignment of CRM initiatives.
• Analyze customer data and feedback to identify trends and improvement areas.
• Lead training and development on CRM practices and software.
• Monitor and report on CRM performance metrics to senior management.
• Manage CRM-related projects for timely delivery and execution.

Benefits

• Health care plan covering medical, dental, and vision needs.
• Retirement plan options including 401k and IRA.
• Paid time off for vacation, sick days, and public holidays.
• Family leave for maternity and paternity.
• Training and development opportunities.
• Flexible work arrangements, including work from home.