Director of Client Relationship Management to lead strategic client partnerships across our healthcare revenue cycle management (RCM) services. This role is responsible for driving client satisfaction, retention, operational alignment, and growth within assigned healthcare client accounts.
The Director will serve as a senior relationship leader, working closely with healthcare executives and internal operational leadership to ensure successful service delivery, performance outcomes, and long-term client success. This position requires strong knowledge of the healthcare revenue cycle market and the ability to translate operational performance into strategic value for clients.
The Director will partner closely with Operations, Sales, Finance, and Executive Leadership to ensure that client engagements are operationally sound, commercially successful, and aligned with enterprise objectives.
Key ResponsibilitiesClient Leadership & Relationship Strategy- Serve as the senior relationship owner for assigned healthcare client accounts.
- Develop and maintain executive-level relationships with client stakeholders.
- Lead strategic client meetings including quarterly business reviews and performance discussions.
Operational Oversight- Partner with internal operational leadership to ensure service delivery meets client expectations and contractual obligations.
- Monitor operational performance metrics and ensure alignment with KPIs and SLAs.
- Proactively identify and address operational risks or client concerns.
Client Growth & Retention- Identify opportunities to expand services within existing client accounts.
- Partner with Sales and Business Development teams to support account growth and renewal strategies.
- Drive client retention through strong relationship management and operational excellence.
Cross-Functional Collaboration- Work closely with Operations, Product, Finance, and Leadership teams to align client needs with delivery capabilities.
- Serve as an escalation point for client concerns and coordinate resolution across internal teams.
Performance & Reporting- Lead client reporting, performance reviews, and operational updates.
- Translate operational data into strategic insights that support client decision-making.
Requirements
Required Qualifications- Minimum 3-5 years of experience in healthcare revenue cycle management or healthcare services, with demonstrated client-facing leadership.
- Strong understanding of the U.S. healthcare revenue cycle continuum, including billing, coding, claims management, and AR operations.
- Proven experience managing complex healthcare client relationships.
- Ability to lead cross-functional collaboration between operations, sales, and leadership teams.
- Exceptional communication, executive presentation, and relationship management skills.
Preferred Qualifications- Experience within an RCM outsourcing, healthcare BPO, or consulting environment.
- Experience leading client relationship or account management teams.
- Bachelor's degree in healthcare administration, business, or a related field.
