Duties & Responsibilities:- Reviews, analyzes, evaluates, and prioritizes business and user needs.
- Triage user requests and tickets, assign priority and severity, and communicate effectively to all stakeholders.
- Maintain and prioritize CRM inbox communications.
- Draft and send communications to users and specific audiences related to business process upgrades, timelines, system changes, or anything relevant to the system.
- Formulates systems to parallel overall business strategies.
- Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc.
- Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.
- Prepare and document Functional and Technical Specifications for reporting and data warehouse work. Assist with business warehouse/intelligence support and enhancements.
- Assist with developing and drafting RFPs.
- Assist in deployment and management of end-user reporting tools and platforms.
- Work with IT and business project teams to understand reporting and data warehousing requirements and propose solutions.
- Document and provide knowledge transfer to the rest of the Enterprise Reporting Team for all solutions.
- Reviews, analyzes, and evaluates business systems and user needs.
- Formulates systems to parallel overall business strategies.
- Relies on limited experience and judgment to plan and accomplish goals.
- Performs a variety of tasks.
- Works under general supervision; typically reports to a project manager.
- Attends all BH CRM meetings as appropriate and assigned.
- Assist QA/Testing team when required by volume of work
Required Skills- 5+ years of experience as a Business Analyst
- Experience as a BA working with applications built on salesforce
- QA/Testing Experience
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