The Critical Operations Manager (COM) is responsible for the safe and effective operations, maintenance, and modernization of a ~30-70 MW data center. This person must be familiar with equipment utilized in critical environments, maintain a focus on continuous improvement as well as operational rigor, and enjoy managing a team.
Responsibilities
Develop and execute tactical and strategic plans to safely and effectively operate, maintain, and modernize physical infrastructure
• Manage a team of Lead Building Engineers, Critical Facility Engineers, and Facility Project Manager through effective leadership, coaching, and performance management
• Review and approve procedures based on internal standards and industry best practices
• Investigate incidents, conduct root cause analysis, and implement corrective actions to improve operations
• Collaborate with peer Critical Operations Managers to ensure consistency in strategy, approach, and delivery of critical operations
• Maintain partnerships with technical and support teams to achieve maximum uptime and ensure seamless operations
• Support the environmental, health and safety (EHS) program and ensure adherence to Meta Safety Policies and Procedures
• Routinely inspect buildings, grounds, and critical equipment to identify potential issues and implement corrective actions
• Ensure compliance with work management processes, including CMMS and EAM, and industry standards
• Develop and maintain a comprehensive incident response program, including emergency operating procedures and business continuity plans
• Support construction project execution (new & retrofit) in the data center, ensuring adherence to construction processes while supporting the critical operations environment
• Occasional travel as required (
Minimum Qualifications
• 8+ years of experience in critical facilities operations
• 3+ years of experience in team management
• Proficient with maintenance management programs
• Regularly walk on flat and uneven terrain
• Work at varying heights and from ladders
• Lift and/or move 45 pounds or more regularly
• Use hands and fingers for various tasks, including reaching/pushing/pulling with hands/arms/shoulders, stooping, kneeling, crouching, and crawling
Preferred Qualifications
• 7+ years experience in a data center or other critical environment
• Trade Certification or state license in Mechanical (HVAC)
• Equipment field service engineering experience
