Critical Operations Integration LeadAs STACK scales its portfolio across the Americas, ensuring that new capacity is delivered to the operational quality bar required from day one becomes increasingly complex - and increasingly critical.
The Critical Operations Integration Lead sits at the intersection of construction, commissioning, and operations. This role is present during the final phases of delivery to ensure that what gets handed to site teams is complete, validated, and truly ready to operate - and builds the cross-site perspective that allows STACK to continuously raise the quality of how we deliver. That means field presence and pattern recognition in equal measure: identifying what recurring issues trace back to their source, and feeding that intelligence into the standards and processes that govern how we build and turn over capacity.
KEY RESPONSIBILITIES:Site Presence & Readiness- Own formal readiness criteria and a risk-based go/no-go register for turnover. Conduct pre-turnover readiness checks, evaluating handover packages for completeness and alignment with STACK's operational standards
- Perform site walks focused on maintainability, safety access, operator touchpoints, and as-left equipment state prior to handover
- Witness critical equipment functional performance tests and operator-facing BMS/EPMS alarm and controls tests
- Verify that submittals, one-lines, O&M manuals, and warranty documentation are organized, complete, and accessible to site operators before handover
- Ensure CMMS/EAM data is loaded and usable before turnover
- Ensure punchlist items and deferred scope have clear ownership at handover, not inherited by default by the operations team
- Identify issues that fall between teams as construction and commissioning phases close, and ensure those issues have a defined owner and resolution path before they become an operations burden
- Verify critical spares, consumables, special tools, and vendor support paths are in place
- Own early-life support and warranty-period defect capture with a standard defect taxonomy
- Publish portfolio KPIs tied to readiness quality escapes
- Partner with Construction in turnover meetings and walkdowns as an ops-interest voice, without adding gates or friction
- Collaborate with Commissioning to carry operator-impact findings forward without altering Cx execution
Quality Escape Intelligence- Observe across sites and builds to identify thematic patterns in how quality issues originate and escape detection, not to duplicate the punchlist or Cx log but to surface what those logs collectively reveal about process and delivery gaps
- Trace recurring themes upstream to their origin: a vendor QC gap, a GC execution pattern, a Cx scope boundary, or an acceptance criterion without teeth
- Translate findings into process-level insights and evidence-backed recommendations: delivery process acceptance criteria updates, operations readiness checklist additions, GC contract requirements, or Cx scoping changes
- Provide leadership with the clarity needed to decide what's worth fixing at the source and what's worth managing in operations, a distinction that currently gets made by default rather than by design
- Work with construction, commissioning, and operations partners to ensure findings flow into the right downstream standards, training programs, and operational playbooks
MUST-HAVE QUALIFICATIONS:- 5-8 years in critical infrastructure environments, with meaningful exposure to both the build/Cx side and operations
- Analytical instinct: able to categorize findings, spot patterns, and build structured outputs others can act on
- Hands-on familiarity with commissioning processes, turnover documentation, and BMS/EPMS systems from an operational use perspective
- Working knowledge of construction QA/QC and what good GC execution looks like versus what gets accepted under schedule pressure
- Enough operations experience to know what breaks operators post-handoff, and to speak credibly with site teams
- Cross-functional credibility: able to work alongside Construction and Cx as a partner while holding an independent ops-interest perspective
- Working knowledge of commissioning processes and what they do and don't verify, whether from a Cx, construction, or senior operations background.
- Builder mindset: this role will create things that don't exist yet, the right candidate is energized by that
- Bachelor's degree in Engineering, Construction Management, or related field, or equivalent experience
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PREFERRED QUALIFICATIONS:- Direct data center experience in construction, commissioning, or hyperscale environments
- Familiarity with controls deployment quality: point-to-point testing, logic mapping, alarming, and naming standards
- Experience with CMMS platforms and understanding of how turnover quality affects long-term maintenance performance
- Exposure to quality management systems or reliability-centered methodologies (FMEA, RCM, or equivalent)
- Experience contributing to process improvement at a systems level, not just identifying problems but designing the mechanism that prevents recurrence
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COMPETENCIES:- Pattern-recognition thinker, sees systemic signal in what others treat as isolated incidents
- Operationally grounded, thinks like the person who has to run the building, not just deliver it
- Collaborative without being conflict-avoidant, surfaces difficult findings constructively and with credibility
- Clear communicator who can translate field observations into structured intelligence for leadership
- Bias for closure, findings have owners, issues don't disappear into the gap between teams
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THIS MIGHT BE RIGHT FOR YOU IF:- You've spent time on the build side and kept thinking "whoever operates this is going to have a problem" - and you want to be the person who does something about it
- You've seen the same failure modes appear at multiple sites and felt frustrated that nobody was connecting the dots
- You're drawn to the space between teams where things fall through, and you have a natural instinct to own that gap
- You build things: frameworks, processes, structure. You find satisfaction in creating something others can use after you
- You want a role that will be shaped significantly by the person in it
WHY STACK?- We offer a competitive compensation package with strong benefits, including medical, dental, and vision insurance, a 401K program, and flexible spending accounts.
- We foster a culture of appreciation, including monthly ASSEMBLY gratitude points.
- Fun is part of our DNA, with events, game nights, and barbecues.
- We are growing - this is a great time to join and make an impact!
- We offer a competitive compensation package with strong benefits, including medical, dental, and vision insurance, a 401K program, and flexible spending accounts:
Employees will also receive a number of benefits as listed below:- Competitive medical, dental, and vision benefits
- Generous HSA employer contribution
- Robust mental health support program
- Voluntary benefit options like critical illness and hospital indemnity coverage
- Retirement plan with company match
- Annual bonus/merit or commission opportunity
- Monthly cell phone subsidy
- Educational focus and support
- Company Events offered in-person and virtually
- Employee Resource Groups led by employees with specific interests or backgrounds, with the goal of creating connection and understanding. Some examples are volunteers, women and veterans, but the list is ever-growing and only limited by employee interest.
- We foster a culture of appreciation, including monthly ASSEMBLY gratitude points.
- Fun is part of our DNA, with (currently virtual) events, game nights, and barbecues.
- We're growing - this is a great time to join and make an impact!
THIS MIGHT BE RIGHT FOR YOU IF:- You are a strong communicator, you are persuasive and clear, blending analytics with experience in decision-making.
- You do not get flustered easily. You can juggle multiple priorities while balancing urgent requests with shifting timelines and deliverables.
- You are a team builder. You take the time to understand and develop the strengths of your resources while formulating long-term plans for the growth and success of the team.
- You are naturally curious and driven toward continual improvement. While you celebrate your successes, you take time to review and analyze campaigns for future learning.
WHY STACK?- We offer a competitive compensation package with strong benefits, including medical, dental, and vision insurance, a 401K program, flexible spending accounts - even a cell phone subsidy.
- We foster a culture of appreciation, including peer-to-peer recognition and rewards programs.
- Fun is part of our DNA, with events, game nights, happy hours, and barbecues.
- We're growing - this is a great time to join and make an impact!
