One Hope United

Crisis Supervisor - CCRP

One Hope United • $128K *
Effingham, IL 62401In-Person
Healthcare
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Master's in Human Services or related field; license preferred (LCPC, LCSW, LSOE, etc.)
  • 2 years of leadership experience in a related field
  • Valid driver's license with acceptable driving record and Insurance coverage
  • Proficient in Microsoft Suite and adaptable to new software
  • Demonstrated project management and analytical skills
  • Excellent interpersonal and communication skills
  • Ability to maintain confidentiality and exercise discretion.

Responsibilities

  • Manage the DAYTIME crisis response system and referrals
  • Review and determine case acceptance based on client intake information
  • Oversee case planning and provide guidance to staff
  • Conduct weekly supervision for professional and para-professional staff
  • Ensure compliance with funding source policies and train staff
  • Complete various outcome reports and facilitate team meetings
  • Participate in community engagements to promote agency programs.

Benefits

  • Tuition assistance up to $2500 per fiscal year
  • Generous paid time off including up to 4 weeks vacation and additional personal days
  • Comprehensive medical, dental, and vision coverage
  • Agency-paid life insurance and short-term disability
  • Employee Assistance Program with counseling sessions
  • Free supervision hours for LCSW and LCPC in select locations
  • Professional development and promotion opportunities.
Full Job Description
Mobile Crisis Supervisor
DAYTIME

The Mobile Crisis Supervisor is responsible for supervising the delivery of services in the Mobile Crisis Program in accordance with all program guidelines.

Essential Duties and Responsibilities
  • Manages the DAYTIME crisis response system, including referral intake and/or client emergencies.
  • Reviews intake information of clients referred for services and determines referral acceptance and case assignment.
  • Oversees case responsibilities and provides guidance in case-planning.
  • Provides weekly supervision to professional and para-professional staff on therapeutic
  • approaches with clients and offers administrative case support.
  • Reviews all written documents created by staff.
  • Reviews funding source policies and procedures, updates procedures according to state requirements and trains staff on the implementation of these procedures.
  • Ensures consistency in case files, including reviewing that documentation is being filed accordingly.
  • Ensures staff handles unusual incidents in a prompt and effective manner.
  • Completes various outcome reports, as required.
  • Participates in required meetings and trainings with funding source.
  • Provides staff with training, education, ongoing supervision, and support.
  • Engages staff in professional development.
  • Monitors program expenditures to ensure compliance with budgetary constraints.
  • Ensures adherence to contractual obligations with the funding source.
  • Ensures billing accuracy and timeliness; completes billing procedures for private
  • contracts when necessary.
  • Handles client, staff, caretaker, and/or collateral complaints and grievances.
  • Conducts regular unit/team meetings with staff.
  • Participates in various collateral and community groups to promote agency programs and presence within the community, creating community linkages and opportunities.
  • Participates in public speaking engagements to promote agency programs and services.
  • Participates in agency management meetings and work groups.
  • Assists CQRI in the development of agency documentation to enhance programming and
  • to meet the requirements of the funding source policies and procedures.
  • Works to ensure quality of service and the achievement of program outcome goals.
  • Provides direct service to children and families in the absence of assigned staff.
  • Manages case assignments to ensure an equal distribution of cases and to maintain the appropriate staff-to-client ratios as outlines by the funding source.
  • Ensures adequate client contact is maintained in accordance with specific program guidelines and the minimum required contact hours are achieved each month.
  • Ensures staff at all levels are closely monitoring child and client safety and are appropriately responsive to any situation posing a risk to, or by, a client.
  • Completes and submits performance appraisals in a timely manner.
  • Maintains a positive organizational culture.
  • Oversees interns.
  • Performs duties independently.


This list of essential functions is not intended to be exhaustive. One Hope United reserves the right to revise this job description as needed to comply with actual job requirements.

Qualifications

  • Education: Master's in Human Services or related field; license preferred: LCPC, LCSW, LSOE, etc.
  • Experience: 2 years related experience in leadership
  • Other: Valid driver's license and acceptable driving record; OHU-required levels of auto insurance coverage.


Required Skills
  • Proficient computer skills in a Microsoft Suite environment and adaptive skills to expand software application skills as necessary.
  • Highly organized, yet flexible, and can handle multiple priorities/projects well; ability to manage tight deadlines.
  • Ability to function well in a team environment.
  • Ability to demonstrate project management, analytical, and presentation skills.
  • Resourceful in researching issues and developing solutions with minimal supervision.
  • Excellent interpersonal and effective communications skills (verbal, written, active listening).
  • Demonstrated ability to build professional relationships.
  • Demonstrated problem-solving techniques.
  • Ability to exercise discretion and ensure confidentiality.


We Invest in You!
  • Tuition assistance up to $2500 per fiscal year
  • Up to 4 weeks paid Vacation Days, up to 6 paid Personal Days, 1 paid Mental Health Day, and up to 5 paid Sick days annually
  • Medical, dental, vision, 403 (b) retirement, flexible spending accounts, health savings account, dependent care, commuter and transit
  • Agency-paid Life&ADD insurance up to $50K based on salary and short-term disability
  • Agency-paid long-term after 1 year of employment
  • Voluntary Supplemental Life&ADD, Critical Illness, Accident and Hospital for Employee, Spouse, and Child(ren)
  • Voluntary Legal Plans
  • Voluntary Pet Insurance
  • Employee Assistance Program with 6 free counseling sessions
  • Career ladders, professional development, and promotion opportunities
  • Free LCSW and LCPC Supervision hours available in some locations

Pay Range: $62,000 per hour

About One Hope United

One Hope United is a nonprofit organization that provides a diverse array of prevention, intervention and community-based programs, including early education, foster care, adoption, counseling, residential, and other support services. The organization was founded in 1895 and is headquartered in Chicago, Illinois. One Hope United serves over 10,000 children and families each year in Illinois, Wisconsin, Missouri, and Florida. The organization's mission is to protect children and strengthen families. One Hope United is committed to providing quality services to children and families in need, regardless of their ability to pay.
Learn more about One Hope United
Size
800 employees
Industry
Education, Government & Non-Profit
* Ladders Estimates

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