Johnstone Supply

Credit Manager

Johnstone Supply • $80K — $95K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in credit, collections, or financial management, ideally in distribution or wholesale sectors.
  • Experience with contractor, commercial, or trade customers is advantageous.
  • Strong skills in financial analysis, negotiation, collections, and decision-making.
  • Proven track record in leading and developing teams effectively.
  • Collaborative mindset with the ability to manage financial risk confidently.
  • Bachelor's degree in Finance, Accounting, Business, or a related field is preferred.

Responsibilities

  • Evaluate HVAC contractors and commercial customers for credit limits and terms.
  • Monitor customer payment history and AR aging to assess financial performance.
  • Lead collection efforts on high-risk accounts while maintaining customer relationships.
  • Collaborate with Sales and Branch Management to align sales with responsible credit decisions.
  • Manage all aspects of credit insurance claims and collection agency engagements.
  • Track and report on DSO, cash flow, and credit exposure to senior leadership.
  • Oversee necessary documentation for construction and commercial accounts through lien waivers.
  • Enhance processes related to credit, collections, and customer onboarding.

Benefits

  • Opportunity to play a key leadership role in a growing HVAC distribution business.
  • Collaborative work environment with cross-functional teams including Sales and Operations.
  • Chance to improve financial processes and strategies.
  • Direct impact on cash flow and risk management.
  • Focus on developing a team and shaping credit and collections best practices.
Full Job Description
Credit Manager

We're looking for an experienced Credit Manager to lead credit and collections for our wholesale HVACdistribution business. This is a key leadership role working closely with Branch Managers, Sales, Customers, Accounting, and Executive Leadership to support sales growth while managing credit risk and protecting the company's financial position.What You'll Own
  • Evaluate HVAC contractors, dealers, and commercial customers to establish appropriate credit limits and terms.
  • Monitor customer exposure, payment history, AR aging, and financial performance.
  • Lead collection efforts on past-due and high-risk accounts while maintaining strong customer relationships.
  • Partner with Sales and Branch Management to balance sales opportunities with responsible credit decisions.
  • Manage credit insurance claims, collection agencies, legal collections, payment arrangements, and recovery efforts.
  • Track DSO, cash flow, bad debt, credit exposure, and collection performance and report key trends to leadership.
  • Oversee lien waivers and related documentation for construction and commercial accounts.
  • Improve credit, collections, cash application, and customer onboarding processes.
  • Lead and develop teams responsible for Credit & Collections, Cash Application, Banking Reconciliations, and Credit Card Processing.
What You Bring
  • 5+ years of experience in credit, collections, accounts receivable, or financial management; distribution or wholesale experience preferred.
  • Experience working with contractor, commercial, or trade customers is a plus.
  • Strong financial analysis, negotiation, collections, and decision-making skills.
  • Proven ability to lead and develop a team.
  • Ability to work collaboratively with Sales and Operations while confidently managing financial risk.
  • Bachelor's degree in Finance, Accounting, Business, or related field preferred.
Make an Impact

This role is about more than collecting past-due accounts. You'll help support profitable sales, protect customer relationships, reduce risk, and improve cash flow across our HVAC distribution business

About Johnstone Supply

Johnstone Supply is a US-based company that distributes HVAC equipment and supplies. The company offers a wide range of products, including air conditioners, furnaces, and refrigeration equipment. Johnstone Supply was founded in 1953 and is headquartered in Portland, Oregon.
Learn more about Johnstone Supply
Size
6,000 employees
Industry
Net Income
$10 million
5 Year Trend
+5%
Revenue
$2 billion
NASDAQ

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