Job SummaryThe Credit Analyst will act as a liaison between customer, Credit Manager, and Cash Apps as each situation / scenario dictates. Perform reconciliations of customer accounts to resolve disputes, chargebacks and unapplied cash and weekly report-out to buying groups. Advanced Excel skills required to provide reporting to cross-functional teams and external customers on a recurring basis. Collaborates with IT on testing of new projects and assists with training.
Responsibilities- Perform complex reconciliation, researching exceptions, determining courses of corrective action where necessary.
- Provide exceptional internal and external customer service by counseling customers in relation to their statement, invoice(s), credit / debit memo's, retailer portal / Gateway, payments, etc.
- Collect Resale Certificates to ensure proper set-up through Vertex and the release of ACE & DIB orders through their respective websites.
- Create and distribute with Credit Operations Manager month end reports and assist with some analysis. Assist with new IT projects being developed including testing and reporting.
- Perform weekly reconciliation and provide status of invoices sent/received via EDI to buying group. Work cross-functionally with IT and other teams, if necessary.
- Maintain day-to-day issues amongst team, including vacation schedule and coverage.
Qualifications- 5+ years of work experience in credit, collections, accounts payable, cash applications, accounting, or dispute resolution.
- B.A. or B.S. in Business Related Field preferred or equivalent work experience.
- Advanced knowledge of Microsoft Excel (pivot tables, vlookup, etc.)
- Preferred system skills: SAP, OnBase Document Imaging.
- Ability to communicate openly and honestly with colleagues and customers. Takes personal responsibility for the quality and content of the work and complies with information confidentiality requirements where applicable.
- Ability to work in a rapidly evolving environment and quickly grasp new concepts by demonstrating and applying knowledge of these tasks timely and accurately.
- Establishes and maintains effective relationships by collaborating with customers by fully understanding and meeting their expectations.
- Seen as a team player that encourages collaboration and quickly gains trust and support of peers. Finds common ground and solves problems for the benefits of all.
- Excellent written and verbal communication skills with high degree of accuracy and attention to detail to internal or external customers.
- This position requires minimal travel on an as needed basis.
- There are minimal physical requirements for this position.
Engagement, Inclusion + Social ImpactAt Benjamin Moore, we don't just accept difference - we celebrate it, support it, and thrive because it benefits our employees, customers, and community. We remain steadfast in our commitment to cultivating an environment where all are provided the tools and opportunities to thrive in the workplace. Our efforts allow each of us to authentically live our corporate values of Openness, Integrity, Community, Excellence, and Safety.
Our Social Impact initiatives, including strategic partnerships, in-kind donations, and volunteerism, further amplify our ability to positively impact the lives of our stakeholders. We believe that fostering a culture of inclusion and belonging is the right thing to do and essential for our continued success.
Student Loan Repayment Assistance ProgramBenjamin Moore provides Student Loan Repayment Assistance Program to support eligible active employees who graduated from an accredited post-secondary educational institution. The Repayment Program is intended to contribute to reducing employee's student loans. The Company follows all rules and regulations concerning the taxability of student loan repayments provided under applicable law.
Pay RangeUSD $72,000.00 - USD $92,000.00 /Yr.
