Position Summary

The CPC Advanced Practice Registered Nurse Director is a compassionate, skilled, and visionary licensed Nurse Practitioner (NP) with a strong background in hospice and palliative care. This role blends advanced clinical expertise with operational management, hospital collaboration, program oversight, and strategic leadership to enhance the quality, coordination, and delivery of patient-centered care.

This position serves as a key operational and clinical liaison between CPC leadership, hospital partners, physicians, case management teams, and interdisciplinary providers to support seamless transitions of care, improve patient outcomes, and strengthen collaborative hospital relationships. The role may will require frequent hospital site visits, leadership meetings, and onsite collaboration as needed.

Essential Functions

Clinical Leadership

• Provide clinical oversight and guidance for palliative care services across hospital settings.
• Develop, implement, and evaluate evidence-based clinical protocols and best practices.
• Lead quality improvement initiatives focused on patient outcomes, care coordination, hospital throughput, and patient/family experience.
• Support complex symptom management, goals-of-care discussions, and palliative care decision-making.
• Promote consistent standards of care and clinical excellence across providers and care settings.

Hospital Operations & Relationship Management

• Serve as a primary liaison between CPC leadership and hospital administration, case management, nursing leadership, physicians, and ancillary departments.
• Build and maintain collaborative relationships with hospital partners to support program growth, communication, and operational alignment.
• Participate in hospital-based interdisciplinary rounds, operational meetings, and care coordination initiatives as needed.
• Collaborate with hospital teams to improve patient identification, appropriate palliative care utilization, and timely transitions of care.
• Assist in resolving operational issues impacting patient flow, discharge planning, consult responsiveness, and continuity of care.
• Support development and monitoring of hospital workflows, service expectations, and performance standards.
• Support, develop, and monitor CPC to hospice transitions with hospice team leadership
• Identify opportunities to improve hospital partner satisfaction, efficiency, and clinical integration.
• Assist leadership with implementation of strategic initiatives tied to hospital partnerships and program expansion.
• Provide occasional direct patient care as requested by Executive Leadership

Operational Management

• Ensure appropriate staffing at all hospital facilities and communicate shortages promptly to leadership.
• Review and approve monthly schedules and PTO requests.
• Create call schedules.
• Collaborate on staffing models, provider scheduling, workflow optimization, and daily clinical operations.
• Coordinate with interdisciplinary teams to ensure continuity and effectiveness of care delivery.
• Monitor operational performance metrics, productivity expectations, and service utilization trends.
• Assist with onboarding, orientation, and integration of new clinical team members.
• Support development and implementation of operational processes aligned with organizational goals and hospital expectations.

Education & Training

• Facilitate continuing education and clinical training for NPs, nurses, and interdisciplinary staff.
• Serve as a mentor and clinical resource for providers and team members.
• Provide education to hospital staff and partners regarding palliative care services, goals-of-care conversations, symptom management, and care coordination processes.
• Develop educational materials and training programs for new initiatives.
• Track participation, compliance, and effectiveness of training initiatives.

Quality & Compliance

• Track clinical performance metrics, quality indicators, patient care outcomes, and hospital-related operational benchmarks.
• Participate in quality assurance and performance improvement initiatives.
• Support data collection and reporting efforts related to quality outcomes, utilization, and strategic initiatives.

Collaboration & Communication

• Act as a liaison between frontline providers, physicians, hospital leadership, administrative leadership, and external stakeholders.
• Foster strong communication and collaboration between inpatient and outpatient care teams.
• Represent the palliative care program in internal meetings, hospital collaborations, and community forums.
• Promote a culture of accountability, responsiveness, professionalism, and patient-centered care.

Qualifications

Knowledge and Critical Skills

• Strong understanding of hospital workflows, interdisciplinary collaboration, care transitions, and discharge planning processes.
• Strong knowledge of symptom management, end-of-life care practices, and patient-centered care models.
• Demonstrated ability to build relationships and collaborate effectively across clinical and leadership teams.
• Excellent communication, organizational, problem-solving, and strategic thinking skills.
• Ability to work independently in a hybrid and fast-paced healthcare environment.

Experience

• Minimum of 3-5 years of clinical experience in hospice and/or palliative care.
• Previous leadership, management, hospital operations, or supervisory experience preferred.

License / Certification

• Licensed Advanced Practitioner Registered Nurse (APRN) with current certification and active state licensure.

Education

• Graduate, advanced education with Master's degree.

Other Requirements

• Medical clearance for communicable diseases and current immunizations required before participant contact.

The knowledge, skills and abilities listed above are typically acquired through the levels of education and experience listed. However, any equivalent combination of education and/or experience, which provide an applicant with the listed knowledge, skills, and abilities to perform the essential duties and responsibilities of the job, is acceptable.

This description is intended to describe the general nature and level of work performed by employees assigned to this role. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions required of employees in this position. The organization reserves the right to modify or amend the duties of the position or to require that additional tasks be performed as organizational needs change. This description does not constitute a contract of employment, and employment with the organization is at-will, meaning either the employee or the organization may terminate the relationship at any time, with or without cause or notice.