Costumer Experience Manager - Milton Architectural Products Group Milton, Ontario, Canada Job ID: 525077 Job Summary: We are currently looking for a Customer Experience Manager based at the Milton Office and covering Ontario's Southwestern region. Job Responsibilities: Reporting to the Vice-President, Sales, the Customer Experience Manager will be mainly responsible for leading the Customer Experience team to ensure Customer Satisfaction with proper development, implementation and execution of Sales policies and procedures. More specifically, he or she will directly supervise 3 Customers Experience Coordinators and a total of about 10 team members including Dispatchers and Customers Experience Representatives located in Milton, Bolton, Cambridge and Woodstock. The Manager is responsible to staff, coach, develop and train his team to deliver superior service in the areas of order taking; logistics and transportation; contract management; inventory control; price, contact and customer information and databases. Finally, the manager will ensure constructive relationship with the sales, production and planning teams. Job Requirements: - College diploma in business administration or equivalent experience - A minimum of 5 years of Customer Service experience and 3 years in a supervisory role - Strong knowledge of best-in-class practices in the logistic and customer service fields - Excellent leadership, teamwork and people skills - Superior problem solving and decisions making capabilities - Analytical mind - Initiative and autonomy - Good knowledge of Microsoft Office and computers - English spoken and written Job compensation/Benefits - The annual salary is 72 000 $ to 89 000 $, - Employee life insurance, - Short Term and Long-Term Disability, - Medical, dental and vision care plan paid by the Company, - Vacation time, - Retirement saving plan with employer contribution, up to 5% of annual salary, - Access to an Employee and Family Assistance Program (EFAP), - Significant discounts for company products, - Opportunity to build a career and progress in the company. This posting is to fill an existing vacancy Are you ready to take on the challenge? APPLY NOW! If you are passionate about creating an outstanding costumer experience, apply now and join the adventure! Permacon does not directly use artificial intelligence to screen, assess or select applicants.