Qualifications

• Three or more years managing teams in retail, events, or field operations across multiple locations.
• Direct leadership experience in hiring, onboarding, and managing performance of hourly staff.
• Proven ability to staff effectively against a fixed schedule and ensure adequate coverage.
• Strong relationship-building skills with retailers and the ability to troubleshoot on-site issues.
• Familiarity with scheduling, workforce management, and timekeeping systems, keeping them up-to-date.
• Experience with payroll processing and time/expense approvals for team members.
• Available for travel within the assigned region, including weekends during events.
• Valid driver's license and dependable transportation.

Responsibilities

• Ensure full coverage for all events across the region.
• Maintain strong relationships with Costco locations and act as first-line escalation.
• Develop and retain Brand Ambassadors for optimal performance.
• Ensure accuracy in scheduling and data management in the field.
• Manage payroll and oversee time and expense approvals.
• Collaborate with Recruiting for regional hiring efforts.
• Address internal operational issues and coordinate with the Operations Manager.
• Resolve any issues arising at Costco warehouses.

Benefits

• Opportunities for professional development and career growth.
• Dynamic work environment engaging with diverse teams and clients.
• Flexibility in managing a region with travel opportunities.
• Impactful role as a key representative of the brand at partner sites.