JP Morgan Chase & Co.

Correspondent Client Support Manager

JP Morgan Chase & Co.$80K — $95K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of direct experience in Product Development, Mortgage Finance, and Mortgage Origination Operations.
  • Proficient in Microsoft Excel and capable of navigating multiple systems and software.
  • Strong analytical skills for identifying issues and recommending solutions.
  • Experience interacting with a wide range of stakeholders from Executives to Loan Originators.
  • In-depth knowledge of mortgage loan pricing and Correspondent contract requirements.
  • Ability to quickly understand mortgage loan credit policy and loan purchase processes within 90 days.

Responsibilities

  • Understand client needs and communicate Chase priorities to enhance product penetration.
  • Collaborate with internal partners to improve client-facing workflows and processes.
  • Identify and assess risks during interactions with clients at all levels and respond to risk management requests.
  • Support the Client Relationship Manager by maintaining relationships with clients and ensuring their satisfaction with Chase.
  • Manage a diverse portfolio of 45–60 clients through training, strategic planning, and account maintenance.

Benefits

  • Comprehensive health coverage including medical, dental, and vision plans.
  • Generous paid time off and holiday schedule.
  • Retirement savings plan with employer matching contributions.
  • Opportunities for professional development and continuing education.
  • Employee assistance programs and wellness resources.
Full Job Description
JOB DESCRIPTION

As a Client Support Manager in Correspondent Lending you will maintain effective relationships with current Mortgage Bankers and financial institution clients.  You will support the Client Relationship Manager across all client-facing activities by building and maintaining effective relationships with existing mortgage banking and financial institution clients. You’ll help manage a portfolio of 45–60 clients through responsibilities such as client training, strategic planning, and account maintenance.

Job responsibilities

  • Demonstrate understanding of client needs, communicate Chase priorities, and identify opportunities to increase product penetration
  • Collaborate with key internal partners on process integration and promote a culture of continuous improvements of end-to-end workflow and process that are client facing 
  • Identify risks through interactions with all position levels of the client (Administrative to Executive), respond to requests from Counterparty Risk Management, and facilitate the resolution of all client risk events (Negative news, legal actions, poor performance)
  • Support Client Relationship Manager. Establish and maintain effective relationships with current clients and maximize their opportunity while ensuring they remain in good standing with Chase 

Required qualifications, skills and capabilities

  • 3+ years experience with direct exposure to most of the following areas: Product development, Mortgage Finance and Mortgage Origination Operations (Underwriting, Processing, Loan Delivery)
  • Competent at using personal computer, managing remote system connection, intermediate skills in Excel, navigating multiple systems and software types 
  • Proven analytical skills needed to analyze issues/opportunities and recommend solutions
  • Interact with Executives, Loan Originators and Capital Markets managers
  • Proven track record in gaining working knowledge of mortgage loan pricing, Correspondent contract requirements, and understanding potential risks of mortgage banking
  • Capable of gaining general mortgage loan credit policy and loan purchase process knowledge in a short period of time (<90days)
  • Talents and skills must be matched with the ability to facilitate issues and opportunities between Chase and clients with reasonable guidance from their manager

 

Preferred qualifications, skills and capabilities

  • Ability to build client relationships with strategic planning to maximize opportunities
  • Mortgage margin management and pricing skills
  • Ad-hoc client facing skills
  • Bachelor's degree in finance or business

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ

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