Job Requisition ID: 94348

Location Designation: Hybrid - 3 days per week

Experience & Digital Marketing Account Manager (MG2)

Home Office (51 Madison Ave) - Hybrid

The Account Management function serves as the strategic relationship lead between Experience & Digital Marketing (EDM) and enterprise business partners, ensuring EDM investments and capabilities are best leveraged to enable business priorities and organizational goals. This role is responsible for deeply understanding each business and their objectives, determining how EDM's capabilities can be used deliver business priorities and outcomes, facilitating prioritization decisions, guiding work through intake and planning processes, and supporting delivery as needed. The Account Management function acts as a trusted advisor and primary point of contact for internal clients, partnering closely with EDM subject matter experts to maximize business impact while balancing capacity, resources, and strategic priorities.

Key Responsibilities:

Business Partnership & Strategic Consultation
• Build and maintain strong relationships with assigned business partners, serving as their primary EDM contact and trusted advisor.
• Develop a deep understanding of business objectives, customer experience goals, growth priorities, and strategic initiatives.
• Consult with stakeholders to identify opportunities where EDM capabilities should be leveraged to drive measurable business outcomes and customer value.
• Facilitate discussions to clarify needs, define desired outcomes, and align expectations regarding scope, priorities, timing, and delivery considerations.
• Foster collaboration across business and EDM teams to ensure alignment, transparency, and informed decision-making.
• Balance advocacy for business partner needs with stewardship of enterprise priorities, offering thoughtful challenge and alternative solutions when appropriate to drive the best overall outcome.

Intake, Prioritization & Planning
• Lead intake and discovery discussions to evaluate, document, and refine business requests and opportunities.
• Partner with EDM subject matter experts to facilitate and assess feasibility, define scope, estimate effort, and recommend solutions.
• Guide prioritization decisions by balancing business value, customer impact, strategic alignment, resource capacity, and competing demands.
• Partner with Business Planning and EDM leadership to translate approved priorities into actionable roadmaps and work plans.
• Identify dependencies, risks, and trade-offs, and facilitate governance discussions to support informed decision-making.

Portfolio Oversight & Continuous Improvement
• Maintain visibility into the portfolio of work supporting assigned business partners, ensuring initiatives remain aligned to agreed-upon objectives.
• Monitor progress, identify emerging risks or changes in business needs, and facilitate resolution or escalation when appropriate.
• Communicate priorities, key decisions, risks, and impacts to stakeholders in a clear and timely manner.
• Gather feedback and evaluate outcomes to identify opportunities for process improvements and enhanced business partnership.
• Contribute to the ongoing evolution of Account Management practices, intake processes, governance frameworks, and operational excellence initiatives.

Success Measures:
• Trusted advisor status with business partners, demonstrated through proactive engagement, constructive challenge, and involvement in strategic planning and decision making.
• Demonstrated alignment of EDM investments, roadmaps, and resources to business priorities, customer needs, and enterprise objectives.
• Effective demand management and prioritization resulting in transparent trade off decisions, optimized resource utilization, and focus on the highest value work.
• Clear communication and governance that enables informed decision making, early risk identification, and timely resolution of issues and dependencies.
• Strong partnership with EDM subject matter experts to drive successful delivery of initiatives that achieve intended business outcomes, create measurable value, and improve customer and stakeholder experiences.
• Strong stakeholder satisfaction and confidence, reflected through sustained partnerships, engagement, and positive feedback from supported business areas.
• Increased transparency and predictability across the portfolio, with stakeholders understanding priorities, timelines, dependencies, and delivery expectations.

Additional Expectations:
• Demonstrate flexibility and adaptability as business priorities evolve.
• Embrace opportunities to support broader team objectives and strategic initiatives as needed.
• Champion a collaborative, solutions-oriented approach across EDM and partner organizations.
• Model enterprise thinking by balancing individual business needs with broader organizational priorities.
• Act as an advocate for both the business partner and EDM, ensuring decisions support enterprise goals and customer value.

Qualifications:
• Bachelor's degree or equivalent experience.
• 10+ years of experience in account management, business relationship management, consulting, strategy, marketing, digital, technology, or a related field.
• Proven ability to build trusted relationships and influence stakeholders at all levels of an organization.
• Strong business acumen with the ability to align initiatives and investments to business priorities and strategic objectives.
• Experience facilitating prioritization, managing competing demands, and navigating complex trade off decisions.
• Demonstrated ability to provide strategic consultation and constructive challenge, balancing stakeholder needs with enterprise priorities and long term value.
• Excellent communication, facilitation, and presentation skills, with the ability to translate complex concepts into clear recommendations.
• Experience working across cross functional teams to drive alignment, decision making, and successful business outcomes.

Pay Transparency

Salary Range: $119,000-$170,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Job Requisition ID: 94348