Location Designation: Hybrid - 3 days per week
Role Overview
New York Life is seeking an experienced technology leader to serve as Corporate Vice President (CVP), Enterprise Release Manager for Agent and Field Technology. This role is accountable for planning, governing, and executing the enterprise release calendar for field-facing applications, ensuring releases are predictable, low-risk, compliant, and aligned to business, agent and field experience priorities.
The role operates within a calendar-based enterprise release model and partners closely with Value Stream leads, Change Management and the Change Advisory Board (CAB). The role also works as a liaison with Agency communication and change management. The CVP acts as the single point for release readiness and orchestration, while enabling delivery teams to operate efficiently within clear enterprise guardrails.
What You'll Do:
• Own and operate the Enterprise Release Calendar across Foundational business Value Streams, Data, Cyber and ETS related change. Emergency changes are managed outside of this role.
• Lead enterprise release planning, dependency management, and execution across multiple value streams.
• Partner closely with Quality Engineering to provide evidence-based release readiness (e.g., regression results, performance testing) to support post-release stability.
• Partner with ServiceNow Change Management and CAB to ensure compliant, well-documented, and risk-managed releases.
• Establish standardized release readiness, go/no-go, and risk assessment processes.
• Ensure agent experience, training readiness, and operational preparedness are central to release planning.
• Provide executive-level transparency into release readiness, risk posture, and business impact.
• Drive continuous improvement by reducing release-related incidents, rollbacks, and emergency changes.
• Build and lead an enterprise release management capability aligned to New York Life's operating model.
Success Measures (What Success Looks Like)
• Consistent adherence to the enterprise release calendar with limited late changes or deferrals.
• Measurable reduction in release-related production incidents, rollbacks, and emergency changes impacting the Field.
• Improved release predictability, demonstrated by faster stabilization and fewer post-release defects.
• Increased confidence from Agent, Business, and Technology leaders in release readiness and transparency.
• Strong, effective partnership with ServiceNow Change Management and CAB, resulting in smoother approvals and audit readiness.
• Clear executive visibility into release risk, dependencies, and business impact ahead of go/no-go decisions.
What You'll Bring:
• 12+ years of experience in technology delivery, release management, or enterprise program leadership.
• 5+ years in senior leadership roles within complex, regulated enterprises (financial services or insurance preferred).
• Demonstrated experience running calendar-based enterprise release models.
• Strong knowledge of ITIL Change and Release Management practices and ServiceNow Change.
• Proven ability to communicate complex risk and tradeoffs to senior executives.
• Experience working across agent- or field-facing technology domains is strongly preferred.
Pay Transparency
Salary Range: $147,500-$211,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Job Requisition ID: 93870
