Key job responsibilities
- Monitor physical security incident response activities across all team members, ensuring quality service delivery and stepping in when needed to guide response actions.
- Manage all personnel aspects of an assigned team, from performance management to team growth and development.
- Facilitate a collaborative, employee-focused environment that prioritizes growth and development while maintaining a high-performance bar.
- Oversee the drafting and publication of written products and communications, including the editing and quality management of all written products.
- Manage competing priorities, including concurrent security events, by directing and allocating personnel resources, and escalating to managers and stakeholders as necessary.
- Manage Service Level Agreements (SLAs) to ensure consistent service delivery.
- Proactively identify risks and areas for improvement.
A day in the life
As an Incident Response Coordination Supervisor, you will own service delivery across an assigned team responsible for the daily incident management work within the BAC. New hires must excel in team management and be able to provide mid-level direction and tactical response to corporate security issues worldwide. You must obsess over our internal and external customers, triaging and responding to their security needs, and leveraging your verbal and written communication skills. This is a shift-based role within a 24/7 operation. You may be expected to work evenings, holidays, and weekends.
About the team
Our team values work-life harmony. Availability for the GSOC's 24/7/365 operation is often imperative to maintaining proficiency in this role, and we understand that striking a healthy balance between your personal and professional life is crucial to your happiness and success at Amazon. We encourage members of the team to use personal time as needed to cultivate this balance and to promote a productive and well-balanced life- both in and outside of work.
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent
- 3+ years of operations personnel management experience in a high-volume, high-intensity environment such as a physical security operations center, call center, or crisis management/emergency response center.
- Experience with verbal and written communication skills with an ability to remain calm, focused, and professional in high-stress situations.
- Experience managing a diverse team comprised of junior-level personnel.
- Writing skills to include drafting, editing, and publishing written products such as incident reports, messaging products, and security alerts.
- Experience with coaching direct reports for both performance and development.
PREFERRED QUALIFICATIONS
- Advanced education/certification in the fields of emergency management, physical security management, project management, or related disciplines.
- Experience with access control and CCTV systems such as C*Cure, Lenel, or Avigilon.
- Demonstrated ability to quickly collect and analyze data necessary to brief leaders on important, time sensitive security issues.
- Demonstrated experience investigating error, developing root cause analysis, reporting findings, and proposing solutions.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, Arlington - 60,700.00 - 106,100.00 USD annually
