KeyBank

Corporate Responsibility Officer

KeyBank • $71K — $125K *
Albany, NY 12203In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of experience in banking, financial services, or community development.
  • Strong written and verbal communication skills.
  • Ability to build relationships with community-based organizations.
  • Deep understanding of the Community Reinvestment Act (CRA) and compliance frameworks.
  • Bachelor's Degree preferred, High School Diploma or GED required.

Responsibilities

  • Develop and execute community engagement plans aligned with CRA goals.
  • Identify community needs and mitigate reputational risk.
  • Build partnerships supporting CRA-eligible lending and education.
  • Serve as KeyBank's external advocate in the community.
  • Monitor CRA performance and collaborate with business lines for improvement.
  • Participate in market planning initiatives and Community Investment Committee activities.
  • Support marketing efforts to promote community impact.

Benefits

  • Flexible work arrangements with an emphasis on in-office presence.
  • Opportunities for incentive compensation based on performance.
  • Access to community engagement resources and initiatives.
  • Participation in local initiatives, DEI efforts, and employee volunteerism.
Full Job Description
Location:
1196 Western Avenue, Albany New York

Job Summary
The Corporate Responsibility Officer (CRO) is responsible for establishing and executing KeyBank's community engagement strategy and upholding the bank's local reputation. The role focuses on maintaining Community Reinvestment Act (CRA) regulatory ratings and compliance, while building relationships with community-based, charitable, and non-profit organizations. The CRO is a member of the market leadership team and advises senior management on emerging CRA issues.

Essential Functions
  • Develop and execute local community engagement plans aligned with CRA and Community Benefits Plan (CBP) goals.
  • Identify critical community needs and mitigate reputational risk.
  • Build partnerships to support CRA-eligible lending, investment, and financial education.
  • Serve as KeyBank's external-facing advocate and liaison in the community.
  • Monitor CRA performance and collaborate with business lines to improve outcomes.
  • Participate in the Community Investment Committee and market planning initiatives.
  • Align efforts with CRA Data Analytics, ESG, and Sustainability teams.
  • Coordinate with the KeyBank Foundation to align philanthropic investments with CRA goals.
  • Partner with LOB leaders to inform market strategies and address reputational risks.
  • Support marketing and communications efforts to promote community impact.
  • Identify business referral opportunities and educate community leaders about KeyBank.
  • Participate in branch strategy and advocate for CRA knowledge sharing.
  • Lead or support local initiatives, DEI efforts, sponsorships, and employee volunteerism.
  • Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
  • Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.


Education
  • High School Diploma or GED or equivalent experience (required)
  • Bachelor's Degree (preferred)


Work Experience
  • 5+ years of experience in banking, financial services, or community development. (required)


Skills
  • Strong written and verbal communication
  • Ability to build and maintain strong relationships with community-based, charitable, and nonprofit organizations.
  • Deep understanding of the Community Reinvestment Act (CRA), Community Benefits Plans (CBP), and related compliance frameworks.
  • Develop and implement local engagement strategies aligned with corporate goals.
  • Capture and communicate the impact of community investments using standardized frameworks.
  • Work closely with lines of business, marketing, philanthropy, ESG, and HR to align efforts and share insights.
  • Identify and mitigate reputational risks through proactive community engagement.
  • Ability to lead CRA initiatives from planning through execution.
  • Represent the organization in public forums and community panels.
  • Analyze and interpret data to inform strategy and demonstrate impact.
  • Navigate diverse communities with sensitivity and inclusivity.
  • Use digital tools for community outreach, reporting, and storytelling.


Core Competencies
  • All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.


Physical Demands
  • General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.


This position is NOT eligible for employment visa sponsorship for non-U.S. citizens.

COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $71,000.00 - $125,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 07/31/2026

About KeyBank

Shockingly, nearly 9-in-10 people who get their real estate license in America fail. We're solving that problem; And doing it while increasing profitability for the brokerage. Through technology, business automation, and a team approach we have created a system where agents focus solely on working with clients and closing deals.

KeyBank Careers

Joining KeyBank means stepping into a world of professional growth and innovation, where job opportunities abound in an environment that values leadership, diversity, and forward-thinking. As a member of our team, you will be part of a company that's committed to empowering your career journey while contributing to the financial wellness of our communities.

Work You'll Do

At KeyBank, we're not just in the business of banking; we're in the business of helping individuals and communities thrive. By joining our team, you will have the chance to be part of a culture that celebrates diversity and fosters leadership and professional development. Whether you're looking for a position in customer service, IT, finance, or management, KeyBank offers a variety of roles suited to your skills and career aspirations.

Innovate and Lead

KeyBank stands at the intersection of finance and innovation. Our employees are encouraged to lead with creativity and integrity, driving solutions that make a real difference. With a focus on digital transformation and sustainable growth, your work at KeyBank will challenge the status quo and encourage you to explore new ideas.

Grow Your Career

Career growth at KeyBank is not just a possibility—it's a priority. We are dedicated to your professional development through comprehensive training programs, leadership workshops, and continuous learning opportunities. Our commitment to your growth is matched by our dedication to inclusion, ensuring all voices are heard and valued.

Be Part of a Great Team

Our team at KeyBank is our strongest asset. We believe in using our collective skills to foster an environment of innovation and collaboration. Join us and connect with colleagues who are just as passionate and driven as you are. Through teamwork, we achieve exceptional results and push the boundaries of what's possible in the banking sector.

Internship and Employment Opportunities

For those starting their careers, KeyBank offers robust internship and employment opportunities that provide a solid foundation in the financial industry. Interns at KeyBank gain hands-on experience, beneficial networking connections, and insights into our day-to-day operations, setting the stage for a successful career.

Benefits and Culture

KeyBank is committed to offering benefits that enhance your life and well-being. From healthcare to retirement plans, and flexible working conditions, we ensure our employees are well taken care of. More than just benefits, our company culture is built on respect, integrity, and accountability—values that guide us in making a positive impact on our clients and communities.

Join Our Team

Explore the job opportunities at KeyBank and find the right fit for your skills and interests. We are continuously hiring and looking for individuals who are curious, innovative, and ready to make a difference. Prepare your resume, ace your interview, and join a team that's dedicated to your success and to transforming the landscape of banking.

Stay Connected

Keep up to date with the latest career tips, industry insights, and company news by following our careers blog. Personalize your experience by subscribing to job alert emails tailored to your preferences, and discover the exciting and rewarding career opportunities that await at KeyBank.

Search KeyBank Jobs

Ready to take the next step in your career? Search open positions at KeyBank that match your skills and interests. We look for passionate, creative, and solution-driven team players who are ready to grow and succeed in a dynamic and supportive environment.

SEARCH KEYBANK JOBS

Join KeyBank and be part of a company where your career is as important to us as it is to you. Together, let's unlock opportunities for growth, innovation, and meaningful impact in the financial world.
Learn more about KeyBank
Size
17,110 employees
Market Cap
$16 billion
Industry
Finance & Insurance
Net Income
$1.3 billion
Founded
1825
5 Year Trend
+5.6%
NASDAQ
KEY
* Ladders Estimates

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