Job Summary and QualificationsThis position has oversight over retail food services operations, revenue growth and marketing programs for all HCA hospitals. In addition, this role serves as a corporate-level operationalsubject matter expert (SME) responsible for driving performance improvement, developing operational standards, and providing direct support to hospital food service teams across the enterprise. This position also is involved with culinary operations, including catering, and physician dining. The role will have oversight over purchasing, contracted vendors, purchasing compliance and quality assurance. The corporate Retail Manager serves as the subject matter expert in retail operations standardization, customer service and point-of-sale (POS) technology utilization while leveraging deep expertise in total Food & Nutrition Services (FNS) operations to influence outcomes beyond retail. This position is responsible for building strategic alliances with HCA corporate, division, and hospital executive staff and Food and Nutrition Services (FANS) Directors for the successful execution of healthcare retail programs and sustained operational performance improvement across multiple sites.
What you will do in this role:
Leadership- Provides leadership in implementation of best-in-class retail operations balancing expense management with profitability and revenue growth while ensuring alignment with overall hospital food service performance.
- Leads organization's retail design, menu development, merchandising and marketing, food cost and pricing, point of sale technology and revenue enhancement.
- Assimilates information from a variety of sources. Able to analyze and make strategic recommendations and execute positive action in support of field leadership and enterprise priorities.
- Develops, coordinates and implements within the organization:
- Standardization of policies and procedures related to FANS retail operations including cash reconciliation.
- Standardization and purchasing compliance of contracted vendor supplies and capital equipment.
- Design and implementation of appealing retail environments.
- Identification and replication of best practice standardization of retail operations including technology solutions.
- Provides assessment and coaching of culinary performance at both divisional and field level with a focus on translating insights into measurable operational improvement.
- Responsible for supply expense and food waste management. Advances organization's sustainability effort through innovative and resourceful measures.
- Serves as a primary resource to FNS Directors by providing expert-level operational guidance, problem-solving, and decision support across retail and broader food service operations.
- Engages directly with hospital teams to address performance gaps, with on-site support utilized selectively based on business need.
Customer Service- Interacts and develops relationships with internal and external stakeholders to better understand needs and challenges.
- Coordinates the implementation and delivery of retail customer solutions
- Provides educational opportunities to hospital staff and visitors in regard to nutrition, health and wellness.
- Builds and maintains strong, effective working relationships with a variety of leader stakeholders
- Utilizes technology and innovation to provide better service and convenience to the retail environment while enabling scalable solutions across the enterprise.
Financial- Analyzes, tracks and trends financial data.
- Develops and meets retail sales growth goals.
- Develops standardized processes and reports to improve data gathering and compilation.
- Standardizes cash handling policies and procedures. Ensures rigor around policy compliance.
- Routinely monitors and communicates industry consumer price index (CPI) adjustments needed for appropriate pricing of retail items.
- Provides operational and financial insight to improve total food service performance, including labor optimization, cost control, and sustainable margin improvement across hospitals.
General Knowledge/Competencies- Exceptional verbal communication, listening, writing, and presentation skills to a range of stakeholders from executives to staff.
- Demonstrates a record of successful retail performance results along with deep operational expertise in healthcare food service environments.
- Demonstrates effective problem-solving skills
- Demonstrates continuous learning orientation, outstanding customer service, and leadership command with internal and external customers and the ability to influence outcomes through expertise, credibility, and operational acumen.
What qualifications you will need:
- Baccalaureate degree required. A degree in hospitality, retail and/or sales management preferred.
- A minimum of five years in a retail or commercial/healthcare food services operations. Prior leadership experience required. Proven track record in program development, execution and performance. Profit and Loss (P&L) experience is preferred. Experience in-group purchasing organization, preferred. Excel, Word and Power Point presentation skills required. Proficiency with Excel and spreadsheet data compilation, pivot tables, and analytical process is preferred.
- Additional experience strongly preferred: demonstrated success as a senior-level operator within hospital Food & Nutrition Services, with responsibility for full-scope operations including retail, patient dining, labor management, and regulatory compliance. Experience supporting multi-site operations or advising field leadership is highly valued. Experience within HCA Healthcare or a similarly scaled system is highly desirable.
- As appropriate to education. Food Safety (ServSafe) certification required or must be certified within 6 months of hire. Culinary certificate is a plus
- Lifting and carrying up to 25 lbs. on a frequent basis; pushing and pulling of up to 50 lbs. on occasion; Extended periods of standing and walking; required eye/hand coordination and manual dexterity sufficient to operate clinical equipment, keyboard, photocopier, telephone, calculator and other office equipment; requires some bending, stooping and stretching; requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports; exposure to dust, repetitive arm/hand movements; acuity both far and near.
- Office environment; high energy; ability to travel approximately up to 50% of the time. Travel is expected for targeted operational support based on business needs.
BenefitsHealthTrust, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Retail Manager Food Services opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews.
Unlock the possibilities and apply today! 
