Omni Hotels

Corporate Operations Manager

Omni Hotels • $90K — $110K *
Dallas, TX 75217In-Person
Hospitality & Recreation
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience in luxury hotel operations, with 4-5 years in a managerial role
  • Bachelor's degree in hospitality, business, or a related field preferred
  • Deep knowledge of operations standards and various property management systems (e.g., Opera, Medallia)
  • Strong understanding of Omni Hotels culture and service components
  • Proficient in Microsoft Office 365
  • Exceptional attention to detail and communication skills
  • Willingness to travel up to 75% of the time

Responsibilities

  • Create and implement brand standards for front office and guest services
  • Analyze financials and guest trends to provide actionable feedback to hotels
  • Monitor operations data and industry trends for continuous improvement
  • Facilitate training programs on various hospitality tools and services
  • Oversee operations during hotel openings and special events
  • Conduct property visits to ensure compliance with brand standards
  • Lead project communications across multiple departments
  • Assist in the development of future leaders within the Rooms Division

Benefits

  • Support from a corporate team within a luxury hotel brand
  • Opportunities for training and career development
  • Involvement in high-impact projects across multiple hotels
  • Exposure to diverse operational challenges and solutions
  • Collaboration with talented teams across various departments
Full Job Description
Job Purpose:

Be a key part of the corporate Rooms Division team driving operational excellence for Omni Hotels & Resorts - a luxury hotel brand known for its award-winning service and vibrant culture. The Corporate Operations Manager supports a portfolio of properties across all aspects of the Rooms Division standards and training to ensure the company delivers memorable experiences for our guests. This position requires a deep knowledge and passion for hotel operations, excellent organizational and problem-solving skills, attention to detail and the ability to manage multiple projects.

Key Responsibilities
  • Create, develop and implement front office, guest services, housekeeping and brand standards, including management of the Brand Standards tracking system
  • Analyze and provide feedback to hotels regarding Rooms Division financials, Medallia trends, online reputational management, Synergy usage and other BOH/FOH tools
  • Analyze internal operations data and monitor industry trends to help refine guest offerings and standards
  • Facilitate ongoing training, including Moments of Service, Medallia, Power of Engagement, Synergy, Opera, Adobe Captivate LMS and Canary SMS
  • Build effective teams by overseeing hotel Task Force needs, including hotel openings, hotel acquisitions, special events and open positions
  • Conduct property visits to review and improve Rooms Division execution of standard operating procedures and brand standards
  • Lead project communication for Operations between IT, procurement, sales & marketing and other departments to ensure clear and concise directives are properly conveyed and executable
  • Partner with ASC in ongoing development of rooms division managers and Leaders in Development, including participation in identifying internal candidates for open Rooms Division positions as well as succession planning and career path discussions
  • Assist on other Rooms Division projects as needed

Qualifications
  • Five to seven years in luxury hotel operations preferred. Minimum of four to five years in a managerial role; experience in housekeeping, front office and related roles required
  • Bachelor's degree is preferred in hospitality, business or related field
  • Extensive knowledge of operations standards, Opera property management systems (OPMS), Opera reservations system (ORS), Medallia, Synergy and Canary, etc.
  • Thorough understanding of Omni culture and key service components
  • Proficiency in Microsoft Office 365: Outlook, Word, Excel, and Power Point
  • Effective listening, high attention to detail, and excellent verbal and written communications
  • Able to work extended hours, including weekends, evenings and holidays
  • Travel expected approximately 75% of time


About Omni Hotels

Omni Hotels & Resorts is an American privately held, international luxury hotel company based in Dallas, Texas. The company was founded in 1958 as Dunfey Hotels, and operates 60 properties in the United States, Canada, and Mexico, totaling over 20,000 rooms and employing more than 23,000 people. The company is owned by Robert Rowling's TRT Holdings, who bought the company in 1996 from World International Holdings, Ltd. (WORLDHOTELS).
Learn more about Omni Hotels
Size
17,600 employees
Industry
Hospitality & Recreation
Founded
1983
* Ladders Estimates

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