Banco Sabadell is seeking a BSA AML Transaction Monitoring Team Lead candidate to join a dynamic team within one of the fastest growing banks in Florida. **Essential Duties and Responsibilities** • Resolve escalated tickets from front-line bank personnel, branch managers, and back-office operators regarding transaction failures, system freezes, and account discrepancies. • Log, track, and manage technical support tickets directly with core banking vendors and third-party IT providers. • Own the lifecycle of internal user incidents. Track, document, and communicate progress directly to affected staff until resolution. • Develop and manage User Acceptance Testing (UAT) scripts alongside internal department heads for new features • Conduct technical walkthroughs for internal teams on new core modules. Create and update step-by-step documentation, FAQs, and troubleshooting guides for the bank's internal wiki. **Minimum Qualifications** • Minimum 5 years of investigative or related experience with specific emphasis on BSA/AML and/or fraud prevention at a financial institution, regulatory or law enforcement agency with prior experience in the preparation and filing of Suspicious Activity Reports. • Minimum of 5 to 10 years of progressive IT systems support experience strictly within a bank, credit union, or regulated financial institution. • Temenos T24 Expertise: Direct, hands-on administration, configuration, or environment support experience with the Temenos T24 core banking platform. • Financial Product Knowledge: Strong foundational understanding of core retail and corporate banking products, including: • Deposits, Current Accounts, and Savings modules. • Retail and Commercial Lending / Credit operations. • General Ledger accounting integrations. • Payment infrastructure (SWIFT, ACH, wire transfers) • Must be fully fluent in written and spoken English and Spanish. The role requires regular communication with diverse internal teams and potentially international vendor support units