Copywriter & Content Manager

LifeWorks, Inc. • $57K — $105K *
Toronto, ON M3C 0E3In-Person
Media
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 2-4 years of experience in digital copywriting or content management.
  • Strong portfolio showcasing digital-first copy like banners and landing pages.
  • Previous experience in Telecommunications industry is a plus.
  • Expert proficiency in Google Suite for collaboration and tracking.
  • Proven experience with a Content Management System, preferably Contentful.

Responsibilities

  • Write engaging and persuasive copy for digital platforms to drive conversion.
  • Develop customer-centric support content that is technically sound yet easy to understand.
  • Manage the entire publishing workflow, ensuring pixel-perfect content.
  • Evaluate and optimize existing processes to enhance output quality.
  • Create content aligned with general sales initiatives, focusing on clarity of value propositions.
  • Conduct quality audits of live content for accuracy and formatting correctness.

Benefits

  • Comprehensive total rewards package with competitive salary and bonus structures.
  • Minimum of 3 weeks of vacation and flexible benefits plan.
  • Options for in-office, virtual, or hybrid work arrangements.
  • Company matched pension and share purchase programs.
  • Opportunities for community involvement, career growth, and skill development.
Full Job Description
Description

Description

Are you a master of the "short and sweet" who also knows their way around a CMS? Koodo is looking for a Copywriter & Content Manager to join our team. This is a unique hybrid role designed for a creative storyteller who isn't afraid to get under the hood. You'll be responsible for crafting the fun, customer-first voice that Koodo is known for across our digital ecosystem-from high-traffic homepages to promotional banners-and then physically bringing that content to life by managing the upload and deployment process.

The Role
In this dual-focus position, you will bridge the gap between creative ideation and technical execution. You aren't just handing off a Word doc; you are the architect of the final digital experience.
  • Creative Execution: Write punchy, persuasive copy for splash pages, homepage tiles, and promotional banners that drive conversion and brand love.
  • Balance Marketing Copy vs. Self-serve: Write and develop support content for our customers that is technical but ultimately easy to digest.
  • Content Management: Take ownership of the end-to-end publishing workflow. You will upload copy and imagery directly into our systems, ensuring everything looks pixel-perfect.
  • Evaluate current processes with aims to optimize: You'll understand how the right processes can improve our output - and strive to implement any recommendations
  • Sales Integration with an E2E vision: Develop content for both general sales initiatives and End-to-End user flows, ensuring Koodo's value propositions are clear, competitive, and on-brand.
  • Quality Assurance: Audit live content for accuracy, broken links, or formatting issues, maintaining a high standard of digital excellence.


What We're Looking For
  • A "Koodo" Voice: You understand how to be friendly, transparent, and a little bit quirky without losing the "sales" edge.
  • The Hybrid Mindset: You enjoy the creative flow of writing but get equal satisfaction from a perfectly organized backend folder and a successful site deployment.
  • Detail Obsession: You spot a double space or a mismatched image aspect ratio from a mile away.
  • Agility: You can pivot quickly between high-level brand storytelling and the technical requirements of a CMS.


Qualifications

What you bring
  • 2-4 years of experience in digital copywriting, content management, or a similar hybrid role.
  • Portfolio: A strong showcase of digital-first copy (banners, landing pages, or UI text).
  • Industry Asset: Previous experience in Telecommunications (Telco) is a major plus-you understand the pace and the "plan-based" nature of the business.


Software & Technical Knowledge
  • Google Suite: Expert proficiency in Docs, Sheets, and Slides for collaboration and tracking.
  • CMS Expertise: Proven experience working within a Content Management System to upload and format digital assets.
  • Contentful: Experience with Contentful is considered a significant asset.
  • Asset Handling: Basic understanding of image dimensions and web-formatting requirements for digital uploads.


Salary Range: $57,000-$105,000

Performance Bonus or Sales Incentive Plan: 10%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:
  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more ...


Job Type: This is for a current vacancy

Sales and Marketing

Help us, help our customers make a real connection

About LifeWorks, Inc.

LifeWorks, Inc. Careers

Joining LifeWorks, Inc. presents an unparalleled opportunity to become part of a leading team dedicated to professional growth and innovation in the industry. LifeWorks, Inc. is renowned for its commitment to excellence and a culture that fosters diversity and leadership.

Explore Job Opportunities

LifeWorks, Inc. offers a variety of job opportunities that cater to a range of skills and professional interests. Whether seeking an entry-level position or a more senior role, LifeWorks, Inc. provides a platform for career advancement and personal development.

Internship Programs

Embark on a professional journey with LifeWorks, Inc. through its dynamic internship programs. These opportunities allow individuals to gain hands-on experience, enhance their resumes, and develop essential skills in a real-world setting. Internships at LifeWorks, Inc. are a stepping stone to full-time employment and a flourishing career.

Professional Growth and Benefits

LifeWorks, Inc. is dedicated to the professional growth of its team members, offering extensive training and development programs. Employees enjoy comprehensive benefits that support both their professional and personal lives, ensuring a well-rounded employment experience.

Inclusive Culture and Diversity

The company prides itself on a workplace culture rooted in diversity and inclusion. LifeWorks, Inc. believes that a diverse team inspires innovation and enhances problem-solving capabilities. Through diversity training and inclusive hiring practices, LifeWorks, Inc. ensures that all team members have the opportunity to contribute and succeed.

Networking and Leadership Development

LifeWorks, Inc. encourages its employees to engage in networking and leadership development activities. These initiatives are designed to build strong professional networks and develop the leadership skills necessary for career advancement within the company.

Innovation at LifeWorks, Inc.

At the forefront of innovation, LifeWorks, Inc. continually seeks to implement cutting-edge solutions and services. The team at LifeWorks, Inc. is composed of dedicated professionals who bring creativity and expertise to every project, driving the company's success in a competitive market.

Hiring Process

The hiring process at LifeWorks, Inc. is designed to identify and attract top talent. Candidates undergo a thorough interview process that assesses their skills, cultural fit, and potential for growth within the company. LifeWorks, Inc. values transparency and communication, ensuring that all applicants receive timely updates and feedback.

Career Opportunities Await

LifeWorks, Inc. is actively hiring and looking for motivated individuals who are ready to take their careers to the next level. Explore the open positions and find where your skills and passions align with the needs of LifeWorks, Inc.

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LifeWorks, Inc. is not just a company; it's a place where careers are nurtured, and futures are built. Join the team and be part of a community that values hard work, creativity, and a commitment to excellence.
Learn more about LifeWorks, Inc.
Industry
Healthcare
* Ladders Estimates

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