Walgreens

Conversational Engagement Portfolio Manager

Walgreens$100K — $130K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree with 4+ years or High School/GED with 7+ years in program management.
  • Expertise in process improvement, gap analysis, and IS Retail implementation.
  • Proficient presenter and communicator with ability to tailor messages for diverse audiences.
  • Strong analytical skills for drawing actionable conclusions from data.
  • Skilled in identifying and resolving complex issues and implementing effective strategies.
  • Experience in project management principles and resource organization.
  • At least 2 years of experience in financial decision-making and team leadership.

Responsibilities

  • Develop and maintain application solution processes and best practices.
  • Encourage application reuse across Business Units and the Enterprise.
  • Facilitate integration of applications and business processes for enterprise impact.
  • Oversee the architecture of application systems from research to retirement.
  • Ensure consistent and integrated application design within the architecture.
  • Estimate project feasibility, costs, resources, and timelines for applications.
  • Research and evaluate software technologies to guide recommendations.

Benefits

  • Supports a diverse and inclusive workplace environment.
  • Provides opportunities for staff development and mentorship.
  • Encouragement for continuous improvement and innovation in processes.
  • Encourages collaboration across multi-disciplinary teams.
  • Promotes leadership in managing significant business impact projects.
Full Job Description
Job Description

Job Summary:
We are looking for a strategic and operationally sharp Portfolio Manager (Business Applications Manager) to serve as the connective tissue of our Conversational Customer Engagement team. In this high-impact role, you will partner directly with senior leadership to drive clarity, alignment, and execution across a fast-moving portfolio of conversational initiatives. You'll orchestrate how the team plans, prioritizes, and delivers; helping translate ambitious goals into focused roadmaps, clear decisions, and measurable outcomes. If you thrive at the intersection of strategy and execution, are energized by the pace of conversational engagement technology, and know how to bring order to complexity, this role is for you.

Job Responsibilities:
  • Develops, maintains, and communicates processes and standard practices related to the design, development, and implementation of application solutions and patterns.
  • Fosters and encourages solution reuse within Business Units and at the Enterprise level.
  • Facilitates and enables the integration of applications and business processes using common methods, in managing projects with enterprise-wide impact.
  • Develops and maintains conceptual, logical, and physical application architecture, in the research and development, planning, deployment, and training of application technologies, and the retirement of obsolete applications.
  • Provides leadership in the logical and physical design of application systems, and ensures design is consistent and well integrated with existing conceptual, logical, and physical application architectures.
  • Analyzes and estimates feasibility, costs, time, and resources needed to develop, and implement application systems for projects with enterprise-wide impact.
  • Researches and evaluates software technology, products, and solutions, and make recommendations on technology/production introduction, phase out, and retirement.
  • Assists in application portfolio management, standards development, maintenance, and governance.
  • Consults with clients to prototype, refine, test, and implement applications to meet needs.
  • Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace.


External Basic Qualifications

  • Bachelor's Degree and at least 4 years of experience in program management OR High School/GED and at least 7 years of experience in program management.
  • Experience in process improvement, gap analysis, configuration and customization work, planning and managing the scope and all deliverables of an IS Retail implementation.
  • Experience presenting and reporting on program plans and cost benefit analysis to appropriate stakeholders, executives and senior management. Experience utilizing verbal and written communication skills, articulating and communicating information and ideas to varying audiences and in multiple written styles (persuasive, informative, narrative) in order to negotiate/gain access to information and records.
  • Experience using analytical skills, tools and techniques to investigate information and to draw conclusions.
  • Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems.
  • Experience with project management (for example: planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives).
  • At least 2 years of experience contributing to financial decisions in the workplace.
  • At least 2 years of direct leadership, indirect leadership and/or cross functional team leadership.
  • Willing to travel up to/at least 15% of the time for business purposes (within state and out of state).


Preferred Qualifications

  • Experience with large-scale, technology-heavy, voice channel systems (IVR, CTI, ACD/PBX, CRM)
  • Understanding of and experience with Contact Center operations, call routing practices, AI tools and products
  • Portfolio management experience managing cross-functional workstreams, dependencies, and risk
  • Flexible to work independently with minimal supervision, and collaborate on multi-disciplinary teams
  • Fluency or near-fluency in Spanish and Retail pharmacy experience a plus
  • Master's Degree

About Walgreens

Walgreens is the nation's largest drugstore chain with fiscal 2010 sales of $67 billion. The company operates 7,689 drugstores in all 50 states, the District of Columbia and Puerto Rico. Each day, Walgreens provides nearly 6 million customers the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services, and advice in communities across America. Walgreens scope of pharmacy services includes retail, specialty, infusion, medical facility, and mail service, along with respiratory services. These services improve health outcomes and lower costs for payers including employers, managed care organizations, health systems, pharmacy benefit managers, and the public sector. Take Care Health Systems is a Walgreens subsidiary that is the largest and most comprehensive manager of worksite health centers and in-store convenient care clinics, with more than 700 locations throughout the country.

Walgreens Careers

Joining Walgreens means becoming part of a team dedicated to inspiring health and well-being across America. As a cornerstone of the community, Walgreens offers unparalleled job opportunities in the retail and healthcare sectors, making it an ideal place for professional growth and innovation. Work You’ll Do At Walgreens, every position contributes to our mission of delivering premier health solutions while ensuring a diverse and inclusive workplace that fosters growth. Our team members are at the forefront of transforming customer experiences through dedication and expertise. Lead with Innovation and Leadership Embrace the opportunity to lead at Walgreens, where we combine industry expertise with a culture of innovation. Our leadership is committed to nurturing a professional environment where ideas thrive and leadership skills are honed through comprehensive diversity training and leadership development programs. Engage in Meaningful Work Join a team that values hard work and creativity, where your skills will be enhanced through challenging projects and collaborative team efforts. Walgreens is not just about filling prescriptions—it's about offering solutions that promote healthier communities. Explore Career Opportunities Whether you're looking for an entry-level position or a more advanced professional role, Walgreens offers a range of career paths in dynamic business areas. From in-store roles to corporate support, our job opportunities are designed to fit a variety of skills and interests. Internship and Employment Benefits Start your career with a Walgreens internship and gain hands-on experience that paves the way for future employment. Our interns work on real projects that matter, gaining skills that are crucial for future success. Full-time team members enjoy a wealth of benefits, including comprehensive health coverage, retirement plans, and exclusive employee discounts. Invest in Your Career Growth Walgreens is committed to the career development of our employees. We provide resources and training that encourage continuous learning and career advancement. With support for certifications and networking opportunities, team members can expand their professional horizons and achieve their career goals. Stay Connected Join Our Team Discover the diverse range of hiring opportunities at Walgreens by exploring open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players ready to make a significant impact. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Walgreens. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at Walgreens. At Walgreens, we are excited to see where your ambition takes you. Join us and be part of a team that is dedicated to shaping the future of health and wellness for everyone.
Learn more about Walgreens
Size
202,000 employees
Market Cap
$32.8 billion
Industry
Net Income
-$696 million
Founded
1901
5 Year Trend
+2.3%
Revenue
$141.5 billion
NASDAQ

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