Job Description

POSITION SUMMARY

The Controls Scrum Master will facilitate Agile delivery for the global High Density Liquid Cooling (HDLC) controls application teams. This role will support multiple cross-functional teams across global locations, ensuring effective adoption of Scrum and Kanban methodologies while removing impediments to team productivity and delivery excellence. This position plays a critical role in the global organization, enabling teams to deliver high-quality controls applications while maintaining strong coordination with global Product Owners and technical leadership.

This position will be based onsite at Vertiv's Westerville (OH) location.

RESPONSIBILITIES

Agile Facilitation (40%)

• Scrum (NPDi): Facilitate daily stand-ups, sprint planning, reviews, retrospectives; coach on story estimation and Definition of Done
• Kanban (ETO): Establish boards and backlogs, enforce WIP limits, monitor lead/cycle time, optimize flow efficiency
• Drive continuous improvement through retrospectives and Agile best practices

Impediment Removal & Team Support (25%)

• Proactively identify and remove blockers; escalate organizational issues
• Coordinate cross-team dependencies and resource needs
• Maintain and propose tools, and generate metrics dashboards
• Support onboarding and knowledge transfer between Mexico and US teams

Stakeholder Communication (20%)

• Provide sprint status updates and delivery risk reports
• Coordinate with Scrum Masters in other regions and functional areas
• Support Product Owner in multi-team backlog management
• Facilitate demos and sprint reviews with Product Line stakeholders

Team Development & Coaching (15%)

• Coach teams on Agile principles, Scrum values, and Kanban practices
• Foster collaboration, transparency, and continuous improvement of culture

QUALIFICATIONS

Experience:

• 3+ years as Scrum Master/Agile Coach in software development
• 5+ years total in software development, project management, or technical program management
• Preferred: Embedded systems, firmware, or controls development experience

Certifications:

• Preferred: Certified Scrum Master (CSM) or Professional Scrum Master (PSM I/II)
• Preferred: Kanban Management Professional (KMP), SAFe Scrum Master (SSM)

Skills:

• Expert facilitation and Agile coaching abilities
• Strong communication
• Experience with Agile/Scrum tools
• Metrics-driven (velocity, burndown, lead time analysis)
• Comfortable with distributed teams across time zones

Personal Attributes:

• Servant leadership mindset; puts team needs first
• Empathy and active listening; builds trust
• Resilience under pressure; maintains team morale
• Cultural sensitivity in multicultural environments

PHYSICAL & ENVIRONMENTAL DEMANDS

• Required to work in the office, hours may vary but early morning availability is preferred due to time zone difference

TIME TRAVEL REQUIRED

• 10% including international travel

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development
• Promote Transparent & Open Communication

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $8.0 billion in sales, a strong customer base and global reach in nearly 130 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

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