Make governance work in the real world. In this role, you will help teams stay continuously ready for audits and control testing by turning requirements into practical, repeatable processes. You will coordinate evidence, documentation, and operating routines so leaders have clear visibility and teams can execute with confidence. If you enjoy partnering across Business Controls, Risk, Compliance, and Technology to close gaps and improve how work gets done, this role offers broad impact and high ownership.

As a Controls & Governance Program Lead in Payments and Data Analytics, you will coordinate control readiness, governance execution, and documentation management to help our teams meet established operating requirements. You will partner closely with the Business Control Manager and cross-functional stakeholders to support control testing, issue management, remediation tracking, and evidence quality. You will help run New Business processes, maintain governance artifacts in approved repositories, and keep registered Intelligent Solutions current with required reviews and attestations. You will also apply working knowledge of information management and information architecture concepts to incorporate evolving data, technology, and governance requirements into existing processes and controls.

Job responsibilities

• Promote adherence to approved Standard Operating Procedures, standards, controls, and operating requirements
• Coordinate control activities with the Business Control Manager, including testing support, issue management, remediation tracking, and continuous improvement
• Maintain ongoing audit, control-test, compliance-review, and regulatory readiness by coordinating complete, timely, and supportable evidence
• Identify execution gaps, clarify ownership, escalate concerns through established channels, and track corrective actions through closure
• Facilitate New Business processes by coordinating required reviews, approvals, documentation, and follow-up commitments
• Maintain procedures, inventories, decisions, approvals, evidence, and governance artifacts in approved online repositories
• Establish governance review routines and management reporting to improve accountability, transparency, and timely follow-through
• Coordinate oversight for registered Intelligent Solutions to keep ownership, registrations, artifacts, approvals, and attestations current
• Partner with solution owners, Technology, Risk, and Compliance stakeholders to incorporate applicable obligations into operating procedures and controls
• Translate information management and governance requirements into practical operating processes in partnership with Data Management and Information Architecture teams
• Support governance forums, management updates, audit responses, and executive-level communications

Required qualifications, capabilities, and skills

• 5+ years of experience in controls, governance, risk management, audit, or compliance within a regulated environment
• 3+ years of experience coordinating audit readiness, control testing support, and evidence management
• 3+ years of experience managing process documentation, procedures, and governance artifacts in enterprise repositories
• Demonstrated experience driving issue management, remediation tracking, and closure reporting with clear ownership and timelines
• Demonstrated ability to interpret policy or control requirements and translate them into repeatable operating routines
• Strong program coordination skills, including planning, prioritization, and managing multiple workstreams with competing deadlines
• Strong stakeholder management skills with experience partnering across Business, Technology, Risk, and Compliance functions
• Strong written and verbal communication skills, including executive-ready status reporting and governance updates
• Working knowledge of information risk concepts such as data classification, access governance, lineage, and metadata
• Proficiency with common documentation and reporting tools (for example, document management, spreadsheets, and presentation tools)

Preferred qualifications, capabilities, and skills

• Experience supporting governance for intelligent or automated solutions, including ownership, registration, and periodic reviews
• Experience working with data governance or metadata management practices and related tooling
• Experience designing or improving operating procedures to meet evolving technology and data requirements
• Familiarity with control frameworks and testing approaches used in large financial institutions
• Professional certification such as Certified Information Systems Auditor, Certified in Risk and Information Systems Control, or similar
• Experience preparing leadership materials for governance forums and audit or regulatory responses
• Experience building dashboards or standardized reporting to improve governance visibility and follow-through