Controls Engineer- Technical Support (Remote)

Kion Group AG

$88K — $132K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in a relevant field
  • 2+ years of Customer Service Support experience
  • Proficiency with Allen Bradley Logix PLC controls platforms
  • Strong troubleshooting skills with controls hardware
  • Experience with Siemens and Modicon PLCs is a plus

Responsibilities

  • Support semi-complex systems integrating hardware and software
  • Troubleshoot material specifications and schematics effectively
  • Recommend productivity improvement and cost reduction ideas
  • Enhance customer satisfaction through expert troubleshooting
  • Travel 20-30% to various customer locations for support

Benefits

  • Flexible remote work from anywhere in the continental USA
  • Opportunity to work directly with customers and make a real impact
  • Engagement with advanced material handling technologies
  • Potential for overtime and weekend travel for roles
  • Professional development and training opportunities
Full Job Description
Dematic Corp. has a need for a Controls Engineer in Dematic's Technical Support group. The successful candidates will have experience working in the material handling industry and directly working with customer remotely using schematics and PLC logic to find and isolate the issue.
This employee can be based anywhere in the continental USA.

Tasks and Qualifications:

What You Will do in This Role:
  • Participates in the support of semi-complex systems that integrate hardware and software.
  • Provides support in semi-complex material specification, schematic troubleshooting and appropriate follow-up.
  • Participates in recommending ideas related to productivity improvement, cost reduction and improvement in customer satisfaction
  • Provides troubleshooting expertise to Dematic's customers
  • Travel between 20-30% to different customer locations which may include weekends and overtime

What We are Looking For:
  • Bachelor's Degree
  • 2+ year's experience in a related field providing Customer Service Support
  • Experience with Allen Bradley Logix PLC controls platforms
  • Experience with controls hardware troubleshooting
  • Siemens and Modicon PLC experience a plus

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