Job Title Controller
Status Full Time - Exempt
Reports To COO
Pay Rate Base + Incentive
Schedule 8:00AM - 5:00PM M-F
Location Corporate Office
Job purposeThe Controller is responsible for helping create structure, accuracy, discipline, and operational visibility across Natura's accounting and financial processes.
This role oversees day-to-day accounting operations while partnering closely with Executive Leadership, Directors, Branch Managers, and the accounting team to improve reporting accuracy, strengthen financial processes, and increase visibility into branch-level financial performance.
The Controller must be able to understand how Natura operates as a business, including labor management, contracts, branch operations, customer onboarding, and service delivery, in order to help identify financial trends, operational gaps, and opportunities for improvement.
This role is highly operational and hands-on, focused on stabilizing and improving accounting infrastructure while helping leadership better understand the financial health of the organization.
This is an ideal opportunity for a rising accounting leader who is ready to take the next step in their career, lead with ownership, develop a team, and grow alongside the organization.
Duties and responsibilities1. Accounting Operations & Financial Accuracy- Oversee day-to-day accounting operations and financial reporting processes across the organization
Responsibilities- Improve accuracy, consistency, and discipline within:
- Accounts Receivable (AR)
- Accounts Payable (AP)
- Customer onboarding financial setup
- Contract and billing accuracy
- Branch-level accounting processes
- Identify and correct:
- Data inconsistencies
- Reporting inaccuracies
- Process breakdowns
- Ensure timely and accurate:
- Month-end close
- Financial reporting
- Account reconciliations
- Financial statement preparation
- Create accountability and structure around branch-level financial reporting and documentation
- Support the accounting team in building stronger habits, clearer processes, and consistent follow-through
2. Accounts Receivable & Cash Flow Visibility- Improve visibility and discipline surrounding cash flow and receivables management
Responsibilities- Oversee and improve:
- AR processes
- Collections visibility
- Aging buckets and account management
- Customer payment trends
- Monitor and report on:
- Cash conversion rates
- Days to pay
- Days to discount
- AR under 15 days
- Outstanding balances and collection trends
- Identify operational or contractual issues contributing to AR challenges
- Partner with internal teams to improve communication, documentation, and accountability around receivables
3. Operational Financial Partnership- Partner with the Director of Service Operations and Branch Managers to improve financial understanding and operational accountability
Responsibilities- Review branch P&Ls regularly to identify:
- Labor trends
- Replacement margin trends
- Operational inefficiencies
- Financial anomalies or concerns
- Understand how branch operations directly impact:
- Revenue
- Labor costs
- AR/AP performance
- Profitability
- Provide operational insight into:
- Branch performance
- Financial trends
- Areas requiring correction or improvement
- Support leadership in understanding the "why" behind financial performance, not just the numbers themselves
- Help connect accounting data to operational decision-making in a clear and practical way
4. Financial Reporting & Visibility- Build and improve reporting visibility across the organization
Responsibilities- Develop consistent:
- Daily financial visibility
- Weekly reporting structures
- Monthly financial reporting and KPI dashboards
- Improve leadership visibility into:
- Branch financial performance
- Margin trends
- Cash flow performance
- Operational financial health
- Ensure reporting is:
- Timely
- Accurate
- Actionable
- Help leaders trust and understand the financial information being presented
- Identify opportunities to make reporting easier to access, easier to understand, and more useful for decision-making
5. Process Improvement & Organizational Discipline- Identify areas requiring improvement and communicate clear recommendations to leadership
Responsibilities- Evaluate existing accounting and financial processes to identify:
- Gaps
- Inefficiencies
- Scalability concerns
- Develop recommendations for:
- Process improvements
- Reporting structure improvements
- Financial accountability
- Partner with the Executive Team and department leaders to:
- Align on priorities
- Develop implementation plans
- Improve organizational discipline
- Document processes and help create consistency across the accounting function
- Bring a continuous improvement mindset to recurring challenges
6. Compliance, Banking & Financial Administration- Support key financial administrative responsibilities and external financial relationships
Responsibilities- Coordinate and support:
- Tax preparation
- CPA relationships
- Banking relationships
- Insurance administration
- 401(k) administration
- Asset management and schedules
- Enterprise-level accounting administration
- Ensure compliance and organization across all financial documentation and reporting
- Maintain accurate records and support clean, organized financial administration
- Escalate concerns, gaps, or risks to leadership in a timely and professional manner
7. Technology, Innovation & AI- Support innovation and continuous improvement within accounting and finance processes
Responsibilities- Identify opportunities to leverage:
- Automation
- AI tools
- Technology improvements
- Continuously evaluate:
- Efficiency improvements
- Reporting automation opportunities
- Process scalability
- Maintain a mindset of:
- Curiosity
- Innovation
- Continuous improvement
- Help the accounting team adopt tools and processes that improve accuracy, efficiency, and visibility
8. Leadership & Cross-Functional Collaboration- Lead, support, and develop the accounting team while collaborating cross-functionally across departments
- Serve as a hands-on accounting leader who can provide structure, coaching, and accountability
Responsibilities- Lead, train, and develop accounting team members to ensure high performance and continuous growth
- Participate in financial and KPI meetings as needed
- Collaborate with Directors and Branch Managers to:
- Improve accountability
- Strengthen operational understanding
- Align financial processes with operational realities
- Build trust and credibility across all levels of the organization
- Communicate clearly, professionally, and proactively
- Demonstrate a leadership style rooted in ownership, humility, follow-through, and learning
Observable Behaviors- Dives into problems and takes ownership quickly
- Identifies operational and financial trends proactively
- Communicates issues clearly along with recommendations and solutions
- Brings structure and discipline to complex processes
- Builds trust through accuracy, consistency, and accountability
- Understands the operational realities behind financial performance
- Balances detail orientation with operational awareness
- Continuously seeks opportunities to improve systems and processes
- Coaches and develops others with patience and clarity
- Shows readiness to grow into broader financial leadership over time
Key Performance Indicators- AR Aging & Collection Performance
- Cash Conversion Rate
- Financial Reporting Accuracy & Timeliness
- Month-End Close Efficiency
- Labor & Replacement Margin Visibility
- Branch-Level Financial Accuracy
- Data Accuracy & Reporting Consistency
- Process Improvement Implementation
- KPI Reporting Visibility
- Accounting Team Development
- Close Process Consistency
- Internal Control Improvement
Required Experience & SkillsMust-Haves- Strong accounting experience with increasing responsibility
- Experience in accounting leadership, team supervision, or informal team leadership
- Strong understanding of AR/AP processes and financial reporting
- Experience with month-end close, reconciliations, and financial statement preparation
- Ability to analyze branch, department, or operational P&Ls
- Strong operational and business acumen
- Ability to identify trends and operational impacts within financials
- Experience improving accounting processes, documentation, or structure
- Strong communication and leadership skills
- High attention to detail and accountability
- Ability to work cross-functionally with both accounting and non-accounting leaders
- Comfortable in a hands-on role within a growing organization
Preferred Experience- Service-based or multi-location operational business experience
- Experience working closely with operational leaders
- ERP/accounting system experience
- Experience with financial dashboards and KPI reporting
- Interest in AI, automation, and process innovation
- Experience helping develop or mentor accounting team members
- CPA or CPA track preferred, but not required
- Experience in a growing company where processes are still being built or improved
Ideal Candidate ProfileThe ideal candidate is:
- Highly trustworthy and accountable
- A rising accounting leader who is ready for more ownership
- Operationally minded, not just transactional
- Comfortable diving deep into problems and taking ownership
- Process-driven while still understanding the realities of the business
- Confident enough to identify concerns and communicate improvement plans
- Humble enough to learn, ask questions, and partner well with others
- Eager to grow with the organization and scale alongside the business
- Naturally curious and continuously looking for better ways to operate
- Strong enough technically to ensure accuracy and structure
- Interested in developing people, not just completing tasks
- Ready to step into a leadership seat without needing to already be a finished executive
Physical requirements- Able to work in a warehouse, office, commercial buildings, and professional settings
