Role Summary

The Control Testing & Monitoring Advisor will serve as an individual contributor responsible for supporting the execution, monitoring, and continuous improvement of operational risk and control activities across Client Implementation and Eligibility processes within the Client Service & Operations (CS&O) organization. This role serves as a key contributor in identifying process risks, documenting controls, performing control proactive control review / testing, as well as tracking and supporting remediation activities to support audit readiness and sustainable control maturity.

The Advisor partners closely with Operations, Quality, Risk, and Audit stakeholders to ensure controls are appropriately designed, effectively operating, and aligned to a risk-based controls approach. This role plays an important function in proactively identifying emerging risks, supporting audit coordination, and strength the organization's overall control environment.

Key Responsibilities

• Develop, maintain, and monitor operational risk and control frameworks across client implementation and eligibility processes.
• Document and update end-to-end process flows, risk assessments, and Risk & Control Matrices (RCMs) to reflect current-state operations.
• Perform control testing and ongoing monitoring activities to assess control design and operating effectiveness.
• Track, document, and support remediation of control deficiencies, ensuring timely closure and sustainable corrective actions.
• Coordinate and support internal and external audit activities, including evidence gathering support, walkthrough preparation, and audit response support.
• Identify emerging operational risks, control gaps, or process breakdowns and escalate issues with clear risk articulation.
• Recommend practical mitigation strategies and control enhancements aligned with a risk-based controls approach.
• Partner with Operations and Quality teams to embed control requirements into business processes.
• Support audit readiness activities related to SOC 1, SOX, and internal quality reviews.
• Maintain accurate documentation and support reporting on control health, testing results, and remediation status.

Qualifications

• High School Diploma or GED required. Bachelor's degree in Accounting, Business, Risk Management, or a related field.
• 4+ years of experience in operational risk, controls, audit, or compliance roles highly preferred.
• Experience supporting SOC 1, SOX, or similar compliance and audit environments preferred.
• Familiarity with operational and quality controls within service-based or healthcare organizations preferred.
• Experience documenting processes, controls, and risk assessments.
• Ability to work collaboratively across Operations, Audit, and Risk functions.
• Strong organizational skills with the ability to manage multiple control activities concurrently.
• Demonstrated ability to identify issues, escalate risks appropriately, and support remediation efforts.

Candidates who reside within 50 miles of the following locations may be asked to work in person on a hybrid schedule (three days per week): Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 96,400 - 160,600 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.