JOB DESCRIPTION
As a Control Manager Vice President within JPMorganChase, you will lead efforts to identify, assess, and manage operational risk across Wires, International Payments, and strategic payments initiatives. You will work directly with business, product, operations, technology, risk, compliance, and legal stakeholders to evaluate new opportunities, document risks and controls, strengthen governance frameworks, and drive execution of control-related deliverables. This role requires strong control acumen, strategic thinking, structured execution, and the ability to translate complex payment processes, technology capabilities, and business initiatives into effective risk and control solutions.
Job responsibilities
• Develop a deep understanding of Wires, International Payments, payment operations, and strategic modernization initiatives to serve as a trusted advisor who helps identify, assess, and manage operational risk.
• Support a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols across payment products, technology transformations, and strategic business initiatives.
• Partner with business, product, technology, operations, risk, legal, and compliance stakeholders to evaluate new payment capabilities, product enhancements, process changes, and modernization efforts, documenting associated risks, controls, governance requirements, and operational impacts.
• Support the enhancement of risk management frameworks, control inventories, process maps, monitoring routines, and governance practices supporting domestic and international payment products and services.
• Define KPIs/KRIs, control metrics, and governance routines; review and analyze relevant data to support business programs, strategic initiatives, and risk decisions.
• Provide leadership support for end-to-end operational risk management, including control breaks, issue triage, remediation planning, and driving execution to closure to reduce financial loss, customer complaints, regulatory exposure, and reputational risk.
• Manage execution rigor by maintaining project plans, action logs, risk and issue trackers, and governance routines; coordinate dependencies across partner teams and drive deliverables to completion.
• Produce clear, stakeholder-ready outputs, including risk assessments, governance materials, remediation and implementation plans, status updates, and executive presentations that summarize options, risks, tradeoffs, and recommended solutions.
• Lead and support regulatory, audit, and compliance engagements, including requests for information, issue remediation activities, and ongoing control environment assessments.
• Engage with control colleagues across the firm and partner with business, operations management, legal, compliance, risk, audit, regulators, and technology control functions.
Required qualifications, capabilities, and skills
• Bachelor's degree or equivalent experience required.
• 7+ years of financial services experience in risk management, control management, audit, quality assurance, compliance, operational risk, or related disciplines.
• Experience supporting payments products and services, including wires, international payments, correspondent banking, money movement, payment operations, treasury services, or related financial services capabilities.
• Strong knowledge of operational risk and control management concepts, including risk assessment, process analysis, control design, issue management, governance, and monitoring practices.
• Experience evaluating complex business initiatives and supporting governance, risk assessment, and control implementation activities.
• Knowledge of payment lifecycle processes, settlement concepts, operational risk management practices, and change management disciplines within a regulated financial services environment.
• Strong execution management skills, including project planning, dependency management, action tracking, risk and issue management, and driving outcomes in complex environments.
• Excellent written and verbal communication skills, including the ability to create stakeholder-ready materials and executive-level presentations.
• Proven ability to influence and partner with cross-functional stakeholders across business, operations, technology, risk, compliance, legal, and audit functions.
• An accomplished problem-solver able to evaluate complex situations from multiple perspectives to identify practical, sustainable, and well-controlled solutions.
Preferred qualifications, capabilities, and skills
• Experience supporting controls or operational risk within payments domains, including wires, international payments, correspondent banking, real-time payments, SWIFT-related processes, payment operations, or payment modernization initiatives.
• Experience supporting large-scale business, operational, or technology transformation programs.
• Familiarity with emerging payment technologies and financial market infrastructure, including digital assets, tokenization, blockchain solutions, distributed ledger technology, or stablecoin-related capabilities.
• Capability to leverage AI, automation, and data analytics to streamline controls testing and monitoring, improve issue detection, and enhance operational efficiency.
• Exceptional influence skills for engaging stakeholders and driving organizational change.
• Exceptional communication skills with the ability to adapt communication style to the needs of different stakeholders.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) with the ability to develop meaningful executive presentations and data-driven analyses.
