Full Job Description
As a VP Control Manager within the Consumer and Community Banking (CCB) organization, you will help lead and build an enhanced control framework that supports a continuous and integrated approach to risk assessment. You will partner across CCB and second-line functions to drive top-down risk analysis, real-time control issue detection and escalation, root cause analysis, and remediation—continuously improving the control environment.
Job responsibilities
• Spearhead the design and execution of control strategies to proactively identify and mitigate compliance and operational risks
• Drive an integrated, continuous approach to risk assessment, including top-down risk analysis and monitoring
• Strengthen issue management practices, including real-time detection, escalation, root cause analysis, and remediation tracking
• Leverage data analytics, automation, and technology to identify trends, translate business needs into insights, and improve the control environment
• Partner with internal stakeholders across CCB, Legal, Compliance, Audit, and Risk to align priorities, ensure transparency, and deliver outcomes
• Lead and develop a high-performing, inclusive team and culture focused on innovation, operational excellence, and continuous improvement
Required qualifications, capabilities, and skills
• 7+ years of experience in financial services, including controls, audit, quality assurance, compliance, and/or operational risk management
• Demonstrated ability to design, enhance, and operate control frameworks, including escalation and issue management practices
• Strong understanding of risk management concepts and the policy/procedural and regulatory environment relevant to banking operations
• Proven analytical capabilities: ability to synthesize complex information, identify root causes, challenge assumptions, and communicate risk insights
• Data literacy and comfort using analytics and automation to improve reporting, monitoring, and control effectiveness
• Strong stakeholder management and influencing skills across senior, cross-functional partners; ability to explain complex topics clearly
• People leadership skills, including coaching, inclusive team leadership, and strong written/verbal communication and presentation skills
Preferred qualifications, capabilities, and skills
• Experience supporting fraud, cybersecurity, and/or technology-related operational risk and control initiatives
• Experience implementing control automation and/or applying machine learning/advanced analytics concepts in risk and control contexts
• Background in consumer banking and/or large, matrixed organizations with global stakeholders
• Relevant certifications (e.g., CIA, CISA, CRISC, CAMS) and/or advanced degree a plus
