As a Control Manager Executive Director in Consumer & Community Banking Finance, you'll be responsible for leading and building out an enhanced control framework which supports a continuous and automated/ integrated approach to risk assessment.  Additionally, you'll ensure the team assists in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation. Areas of responsibility include oversight and support for the  Consumer & Community Bank Finance Product and Transformation team, change management processes and AI governance. 

Job responsibilities:

• Develop a deep understanding of the Consumer & Community Banking Finance Product and Transformation team and serve as a trusted advisor to identify, assess, and manage operational risk through controls mitigation. The Product & Transformation team manages a catalog of products that sit within  Consumer & Community Bank Finance & Business Management. Their transformation initiatives seek to enhance tools and technology, improve time-consuming manual processes, improve data access, and help the business make faster, more-informed decisions
• Govern the Finance Change Management process which includes changes in legal obligations, policies and standards, procedures, regulatory events and business driven changes 
• Govern the use of Artificial Intelligence across Consumer & Community Banking Finance ensuring appropriate risk mitigation, control implementation and adherence to regulations and firmwide policies and standards
• Facilitate the implementation of Technology Dependent SOX controls across the Consumer & Community Banking organization by partnering with colleagues across business and technology. These controls rely on application functionality, configuration or logic, interfaces, or application-generated information
• Define and enhance KPIs/KRIs, control metrics, and governance routines; review and analyze relevant data to support business programs and risk decisions
• Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
• Provide leadership support for the end-to-end execution of the Compliance and Operational Risk Evaluation (CORE), including control breaks and resolutions to reduce financial loss, regulatory exposure, and reputational risk
• Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators, and technology control functions
• Engage with internal stakeholders, facilitating open communication and collaboration to drive mutually beneficial outcomes and uphold the integrity of our operations

Required qualifications, capabilities, and skills:

• 5+ years of experience as an Executive Director or equivalent level with 15+ years of total business experience
• Demonstrated leadership of diverse teams comprised of at least 5 employees
• Experience in financial services technology audit or technology risk management
• Proficient knowledge of technology risk and internal controls, including the ability to evaluate controls in an integrated business-and-technology context
• Strong analytical skills to assess the likelihood and impact of control weaknesses and to prioritize risk 
• Understanding of one or more of the following: automation, coding, data analytics, artificial intelligence, and distributed technologies
• Capability to leverage AI/ML technology in risk management and utilize automation to streamline processes and enhance operational efficiency
• Demonstrated ability to serve as a trusted business advisor to senior level internal stakeholders
• Excellent written and verbal communication skills, with confidence in presenting to senior leadership
• Strong skills in internal stakeholder management including conflict resolution, facilitating effective communication and collaboration to drive mutually beneficial outcomes
• Strong project management skills and a commitment to operational excellence
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)

Preferred qualifications, capabilities, and skills:

• Professional certification such as Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), or Certified Internal Auditor (CIA)
• Degree or background in technology (e.g., computer science, engineering, information systems)
• Experience in a large public accounting firm and/or an in-house audit function within financial services
• Exposure to auditing modern engineering environments (cloud, DevOps, data platforms) and associated control patterns
• Excellent influence skills for engaging stakeholders and driving organizational change
• Effective mentoring skills to develop team members and foster a culture of continuous improvement