Job DescriptionThe
Regulatory & Contract Compliance Manager serves as the central guardian of compliance across ITMC and 101VOICE, ensuring all operations align with federal, state, and local telecom regulations. This individual manages the company's regulatory filings, telecom taxation, and contractual obligations while maintaining strong relationships with key agencies such as the
FCC,
CPUC, and public-sector procurement bodies.
This position also plays a critical cross-functional role in
contract management, HR compliance, and account governance, bridging the legal, financial, and operational teams. The ideal candidate is highly detail-oriented, proactive, and comfortable working in a dynamic environment that demands precision, accountability, and consistent follow-through.
Key ResponsibilitiesRegulatory & Tax Compliance- Prepare and submit all required FCC and CPUC filings, including Form 499Q, 499A, and 477.
- Coordinate Access Line Reporting for CPUC and TUFF and ensure regulatory fee accuracy.
- Oversee relationships with third-party compliance and tax partners, including escrow management and fee remittances.
- Monitor regulatory law updates related to UCaaS, VoIP, and telecom services, and translate them into internal policies or customer communications.
- Produce detailed monthly and quarterly telecom tax and regulatory fee reports using billing system data.
- Develop pivot tables and analytical summaries for tax classification, fee trending, and variance reporting.
- Collaborate with accounting, executive, and CPA teams to ensure synchronized reporting and financial accuracy.
- File reports with GSA, CMAS, TIPS, and other Joint Powers Authority (JPA) organizations as required.
Contract Management & Compliance- Review and interpret customer, vendor, and partner contracts to ensure compliance, clarity, and protection of company interests.
- Draft and revise Sales Agent and Partner Agreements, addenda, and related attachments.
- Participate in customer and partner meetings for government and education sector contracts (e.g., GSA, TIPS, NASPO, OMNIA, CMAS, SPURR, MICTA).
- Coordinate with insurance providers to verify and meet insurance and indemnity requirements.
- Assess bond requirements (bid, performance, payment) and obtain appropriate documentation from bond agencies.
- Maintain a centralized contract repository and track key renewal and amendment milestones.
- Recommend risk mitigation strategies and propose improvements to standard contract templates.
HR & Organizational Compliance- Manage employee records and compliance within Gusto (payroll, benefits, I-9, and time-off).
- Update and distribute Employee Handbooks, internal policies, and compliance notices.
- Communicate and implement changes related to labor, payroll, or benefits regulations.
- Oversee updates to online Terms of Service, Privacy Policies, and compliance statements.
- Support periodic internal audits to ensure HR and contract compliance integrity.
Qualifications- Bachelor's degree in Business Administration, Finance, Legal Studies, or related field.
- 5+ years of experience in telecom, UCaaS, or technology compliance and contract management.
- Strong understanding of FCC and CPUC regulations, telecom taxation, and filing procedures.
- Demonstrated experience in reviewing and negotiating contracts and regulatory documents.
- Familiarity with systems such as OneBill, Gusto, and CRM/ERP tools (e.g., HubSpot, QuickBooks, or similar).
- Exceptional analytical, written, and verbal communication skills.
- Proven ability to handle sensitive, confidential information with discretion.
Additional InformationPreferred Traits- Highly organized and detail-oriented with strong documentation discipline.
- Strong follow-through and accountability mindset.
Performance Metrics / Success Indicators- 100% on-time completion of all required filings and renewals.
- Zero regulatory penalties or compliance exceptions.
- Accurate and timely telecom billing and tax reporting.
- Improved contract turnaround time and internal satisfaction ratings.
- Reduced HR and policy-related errors through improved compliance workflows.
- Positive audit outcomes from third-party compliance partners and agencies.
- Collaborative communicator who can bridge technical, financial, and legal teams.
- Proactive in identifying regulatory changes before they impact operations.
- Comfortable working in a fast-paced, growth-oriented environment.
- Ability to balance precision and efficiency in deadline-driven situations.
Core Competencies:- Exceptional organizational and multitasking skills.
- Excellent written and verbal communication skills, with a customer-focused mindset.
- Ability to adapt quickly to changing priorities and thrive in a fast-paced environment.
