AECOM

Contract Claims Manager

AECOM • $90K — $130K *
Baltimore, MD 21215In-Person
Real Estate & Construction
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Engineering, Construction Management, Business Management, Law or equivalent, with 10+ years of related experience, including 2 years in a leadership role.
  • Preferred: 15+ years of related work experience, particularly in transit/infrastructure projects.
  • Experience in construction management, P6 Scheduling, and commercial acumen.
  • Professional certifications such as CCM, PMP, or PSP are advantageous.
  • Strong familiarity with federal procurement processes and alternative project delivery methods.

Responsibilities

  • Review and assign incoming change requests or claims to relevant SMEs.
  • Participate in review meetings to gather SME insights on claims.
  • Follow up with SMEs, estimators, and schedulers on claim details.
  • Draft and obtain approvals for claim response letters and requests for proposals.
  • Lead the change approval process for contract modifications.
  • Coordinate procurement processes for timely contract modifications.
  • Log early warnings and document decisions impacting claims.

Benefits

  • Relocation assistance available for the position.
  • Hybrid work model with presence required in Baltimore, MD.
Full Job Description
Job Description

AECOM is seeking a Contract Claims Manager to be based in our Baltimore, MD office to support the B&P Tunnel Replacement (BPTR) Program among other project opportunities available at AECOM.

AECOM is the delivery partner for Amtrak on the BPTR Program that will upgrade a ten-mile section of the Northeast Corridor (NEC), America's busiest passenger rail line. The delivery partner team is responsible for supporting Amtrak with overseeing the full breadth of the program. The scope of services includes program management, design oversight, construction oversight, commissioning oversight, program controls, and commercial and capacity building. The Program will also include delivery of new roadway and railroad bridges, new rail systems and track, and a new ADA-accessible West Baltimore MARC station.

The Contract Claims Manager will coordinate actions required to address contract changes and claims assigned by the Contract Administrator. The Claims Manager will be responsible for coordinating and reviewing potential contract changes; engaging in claims avoidance activities; and engaging, strategizing, and working with construction oversight teams to support merit assessments and resolution of claims. The role also will be involved with construction or other contract change management activities, contract law, and project management.

Responsibilities:
  • Review incoming change requests and/or claims and assign them to relevant Subject Matter Experts (SMEs).
  • Participate in review meetings and obtain SME inputs within relevant review forms.
  • Follow up discussions with SMEs, estimators, and schedulers.
  • Draft claim response letters, requests for cost proposals and other correspondence items.
  • Obtain SME and Contracting Officer's Technical Representative (COTR) approvals on draft correspondence.
  • Lead change approval process for contract changes through various applicable governance steps, including preparing review materials.
  • Coordinate and support Procurement process for timely issuance of Contract Modifications.
  • Log all early warnings and directions/decisions that may lead to a claim notice from contractors.
  • Periodically review Risk Registers and update assumptions based on updated trends and events.
  • Liaise with cost and finance teams to ensure alignment with available budgets, accruals, and forecasts.
  • Support negotiations that lead to contract modifications.
  • Ensure compliance with management of vital records and relevant correspondence to support reporting, contract audit, grants management process, claims and litigations, and contract close out.
  • Prepare weekly updates on status of changes and claims, and other noteworthy communications.
  • Review project correspondence, and track and report out on status of potential and actual changes and claims.
  • Interface with the contractor and other stakeholders, as required, to gather additional details.
  • Attend technical and commercial project working group meetings as assigned.


Qualifications

Minimum:
  • Bachelor's degree in Engineering, Construction Management, Business Management, Law or equivalent. and 10 years of related work experience or demonstrated equivalency of experience and/or education, including 2 years of leadership.

Preferred:
  • Bachelor's degree in Engineering, Construction Management, Business Management, Law or equivalent. and 15 years of related work experience.
  • Experience in transit/infrastructure projects in design, construction or commissioning phases or experience in a related field.
  • Experience in construction or engineering management, P6 Scheduling, quantum analysis, budget management, and/or commercial and business acumen.
  • Professional certifications such as CCM, PMP, or PSP.
  • Familiarity with alternate project delivery methods such as CMAR, Design-Build, and P3.
  • Experience in infrastructure design and construction program and contract management with working knowledge of construction contracts, technical specifications and engineering drawing interpretations.
  • Experience preparing and administering change orders, Requests for Equitable Adjustments (REAs), delay and impact claims.
  • Experience supporting mediation, arbitration, and dispute resolution.
  • Highly knowledgeable about federal competitive procurement processes and regulations.
  • Results-focused and self-directed with the ability to coordinate with multiple project team members, consultants, and contractors for specific initiatives.
  • Advanced analytical and creative problem-solving skills, with strong focus on collaboration, team building, and customer service on commercial matters.
  • P3 Scheduling and budget management experience.
  • Proficiency with Microsoft Office Suite, SharePoint and PMIS platforms.
  • Ability to communicate effectively with audiences that include but are not limited to management, coworkers, clients, vendors, contractors, and other stakeholders.
  • Work with Delivery Team, Engineering, Supply Chain Management, Legal, and Insurance and Risk Management to assist in facilitating organizational interfaces between those performing subcontract formation and administration.
  • Excellent listening, interpersonal, written, and oral communication skills. Critical thinking skills to apply analytical techniques to assess claims.
  • Strong organization, time management, and prioritization skills with proven ability to balance competing tasks and meet deadlines.
  • Availability to work in the Integrated Program Office in Baltimore, MD in hybrid work model.
  • Written and verbal communication, teamwork and interpersonal skills.


Additional Information
  • Sponsorship for US employment authorization is not available now or in the future for this position
  • Relocation is an option for this position

About AECOM

AECOM is a global provider of professional technical and management support services to a broad range of markets, including transportation, facilities, environmental, energy, water and government. With approximately 45,000 employees around the world, AECOM is a leader in all of the key markets that it serves. AECOM provides a blend of global reach, local knowledge, innovation and technical excellence in delivering solutions that create, enhance and sustain the world's built, natural, and social environments. A Fortune 500 company, AECOM serves clients in more than 150 countries and had revenue of $8.0 billion during the 12 months ended March 31, 2014.

AECOM Careers

Join AECOM, a premier global team of professionals dedicated to delivering infrastructure and environmental solutions. At AECOM, we are committed to fostering a culture of innovation, leadership, and diversity, making it an ideal place for ambitious individuals looking to advance their careers.

Work You’ll Do

At AECOM, you will be part of a dynamic team that thrives on challenges and is passionate about making a positive impact on the world. Our projects range from building sustainable cities to creating efficient transportation systems, offering a variety of job opportunities to apply your skills and grow professionally.

Explore AECOM’s Diverse Opportunities

Whether you are seeking an internship, a full-time position, or a leadership role, AECOM offers a spectrum of career paths across multiple disciplines. Our global presence provides unparalleled opportunities for professional growth and networking, allowing you to shape your career path in ways only limited by your imagination.

Innovate and Lead

Join a company where innovation and leadership go hand in hand. AECOM is a place where you can lead critical projects, influence strategies, and deliver solutions that contribute to our clients' success. Our leadership and diversity training ensure that you have the tools to lead effectively and inclusively, fostering an environment where all ideas are welcomed and explored.

Be Part of a Great Team

AECOM’s culture is centered on collaboration and excellence. Work alongside some of the brightest minds in the industry, benefiting from a wealth of knowledge and experience that will enhance your professional development. Our team’s diversity fuels creativity and drives innovation, making AECOM a breeding ground for new ideas.

Future-Proof Your Career

AECOM is dedicated to your long-term career development. With access to cutting-edge projects and leading-edge technology, your skills will stay relevant in an ever-evolving industry. Our comprehensive benefits support your health, well-being, and financial security, ensuring you and your family are taken care of.

Join Our Team

Discover the array of job opportunities at AECOM by exploring open positions that match your skills and interests. We are continuously hiring and looking for professionals who are curious, creative, and driven to excel.

Stay Connected

Keep up to date with industry trends, career tips, and AECOM news through our careers blog. Engage with us on professional networking platforms to stay informed about new openings and company updates.

Prepare for Your Future

Ready to advance your career at AECOM? Prepare your resume, hone your interview skills, and connect with us to find out how your aspirations align with our goals. At AECOM, your potential is limitless.

Explore AECOM Jobs

Start your journey with AECOM today. Personalize your job search and receive alerts about new opportunities tailored to your preferences. Discover how you can contribute to our mission and help shape the future.

AECOM: Where Careers Grow

At AECOM, we don’t just offer jobs; we offer careers that make a difference. Join us in building a better world together.
Learn more about AECOM
Size
51,000 employees
Market Cap
$11.8 billion
Industry
Real Estate & Construction
Net Income
-$200.8 million
Founded
1990
5 Year Trend
-6.3%
Revenue
$13.3 billion
NASDAQ
ACM
* Ladders Estimates

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