Contract Administrator/Customer Service ManagerCountryUnited States of America
State / County Massachusetts
City North Grafton
Division Wyman Gordon
Company Grafton
Function Sales
Workplace Type On-Site
Position type Full Time
Opportunity ID 23773
Job Description PURPOSE:
The individual in this position aids in the preparation of contractual provisions and the administration of contract proposals for commercial and government, domestic and international companies. Maintain bookings, billings, and account receivable plans. Additional functions performed include the adherence to master plans and schedules, and the development of solutions to current problems.
ESSENTIAL FUNCTIONS:
- Liaison with customer sourcing.
- Coordinates customer shipping requirements with certified scheduling reports.
- Preparing bids and negotiating specifications and contractual provisions.
- Coordinate and monitor the scheduling, pricing, and technical performance of customer service representatives.
- Setting up new account information and resolving customer problems.
- Solicit all departments- Purchasing, Quality, Engineering, Manufacturing, and Metallurgy to establish rapport, improve service, and provide technical information or assistance.
- Develop profile competition.
- Coordinate visits to other plants and assists in Wyman Gordon plant tours showing customers the facility and manufacturing process.
- Provide service support to all internal departments.
- Serve customer needs by furnishing current and accurate information when requested to ensure customer is kept abreast of actions at Wyman Gordon.
- Interpret, quantify, and relay RFQ requirements to W-G.
- Review and manage entry of customer order requirements into computer sales order system from which manufacturing process begins.
- Report to the general manager of Wyman Gordon.
SPECIAL SKILLS AND PHYSICAL REQUIREMENTS:
- Excellent written and oral communication
- Human relations are a must.
- PC/Symix/Syteline skills.
- Self-directed and works well in a matrix organization.
REQUIREMENTS:
- Four-year college degree in Business, Engineering or relevant degree fields.
- Senior level sales, customer service, contract administration or purchasing agent experience.
- 5+ years of related experience in Aerospace, Energy, or Military market sales experience.
- Thorough knowledge of mechanical engineering, forging and/or machining.
- Computer skills to include MRP systems, Excel, Word, and PowerPoint.
NATURE AND SCOPE:
Work performed includes screening and processing verbal and written inquiries and bid packages. Inquiries are given to the Estimating Department, then returned for quoting. Detailed bid packages are compiled requiring coordination and input from many departments regarding legal and technical aspects of bid. After completion, the quotation is typed and reviewed prior to mailing to the customer.
When quotations become orders, the correctness of purchase order is verified, and the required data is entered into computer system. The Contract Administrator/Customer Service Manager follows orders through the manufacturing process to shipment and contacts customers as needed to relay information and/or answer any questions. The Contract Administrator/Customer Service Manager expedites orders and arranges inspections/witnessing points as required.
This position works under minimal supervision with the freedom to make decisions involving customer requirements. Quotations/bids and sales orders are reviewed prior to release to the customer and W-G department. Should any sales order discrepancies arise after distribution within W-G, the Contract Administrator/Customer Service Manager is advised by other departments and steps are taken.
For informational purposes only, the range of pay for this role is $120000 to $160000 US Dollar (USD) Salaried based on a variety of factors. For informational purposes only, this role is eligible to participate in the Company's Quarterly Cash Bonus Plan, paid out at the quarterly bonus factor of 3X the Company's bonus multiple, based on the Company's performance in the applicable quarter. Employees will receive 120 hours paid time off every year. Employees will also receive 10 paid holidays. Employees (and their families) are eligible to participate in the company's medical, dental, vision, and basic life insurance. Employees are eligible to enroll in the Company's 401(k) plan.
This position requires use of information or access to production processes subject to national security controls under U.S. export control laws and regulations (including, but not limited to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR)). To comply with those regulations, this position may require applicants to be U.S. Persons (i.e., U.S. citizens, U.S. lawful permanent residents, protected individuals as defined by 8 U.S.C. 1324b(a)(3)), or eligible to obtain the required export authorizations from the U.S. Department of State or the U.S. Department of Commerce. 
